Client Desirability Analyst

6 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

To analyse customer and payment information to identify potential suspicious payments and comply to Group screening, monitoring and reporting requirements with a focus on determination of overall client desirability in-line with segment risk appetite
- Provide an administration service that meet time and quality standards and, includes reporting and updating of all relevant information
- Address customer needs in order to meet or exceed customer expectations
- Act responsibly with work related resources to contribute to cost containment
- Profile customers to determine business risk
- Plan and complete activities within area of work to meet set time and quality standards
- Adhere to schedules to perform assigned work
- Attend and facilitate meetings as and when required
- Maintain documentation and share information with the team where applicable
- Execute own work in accordance with the organisational values and code of ethics
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
- Identify and escalate risk as normal part of work
- Use appropriate data analysis and information gathering techniques from internal and external sources to profile customers and complete required documentation
- Deliver on contracted performance objectives, work queues of open alerts according to the set procedures and agreed service level agreements
- Analyse and investigate suspicious persons or activities and provide recommendations in line with segment risk appetite to determine if it is viable to conduct business
- Compile quality reports with comprehensive recommendations and customer risk assessments that enable business to make informed decisions
- Produce report summaries and detailed documents on required platforms

Job Details

Application Closing Date

29/01/24



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