Operational Control Center Specialist

2 weeks ago

Johannesburg, South Africa DHL Full time

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

**Connecting People. Improving Lives.**

Are you thinking about improving your career development and your professional growth? We invite you to join DHL as our new** **Operational Control Center Specialist (OCC) - Imports**.**

**Your Role**
- Under the direction of the OCC Manager, you will be responsible to execute pricing, validate, adherence to standards and pricing instructions.
- You will be responsible to ensure Communication to business and Sales on Trade Lane Pricing levels and market overview.
- You will execute country-to-country pricing, pricing campaigns, MTS based BC pricing with Country OCC’s. (With the aim to Align MTS (Quote Shop) freight rates to net carrier buy rates with competitive mark-up.)
- Ensure network support and business volume growth on Trade.
- Weekly review with Sales on Trade pipeline opportunities.
- You will Support Sales in selling/securing OFR on country level in terms of providing adequate solution design, routing proposals and factor-based pricing for prioritized opportunities (Provide Weekly feedback on top 10 new business opportunities and progress status)
- You will Run Weekly Quote Shop hit rate analysis and follow up on missed opportunities. (In order to Improve hit rate on Quote Shop quotes to 70%)
- Conduct Monthly meetings with Carriers on Trade. (To have full understanding of Carrier Services and Pricing structures. Maintain Carrier Service profile per Trade.)
- You will provide RFQ support on specific existing business RFQ’s and specific Trade and reporting requirement as per activity register.

**In this OCC Specialist position**
- Own and maintain 'Country OCC tariffs' within relevant templates and system.
- You will also provide assistance in the execution of OFR and commercial strategy in local OCC.
- Drive competitive and strategic pricing:

- Execute pricing campaigns (e.g., seasonal offers, trade lane market and special offers)
- Search for best pricing solutions in order to maximize profitability of OFR.
- Provide pricing for Sales growth on country level (including standard factor-based pricing methodology), support and follow up with Sales.
- Provide correct and timely feedback to GBT bids; answers GBT and region to region.
- Set up and maintain Tier 4 approach to local BC Sales
- Provide quick and aggressive responses to level 1 and 2 opportunities.
- Set up tariffs to answer level 3 and 4 opportunities.
- Monitor objectives in terms of profitability maximization and volume growth (e.g., on ITM lanes)
- You will be in charge to escalate need for decision making on risk taking through higher hierarchy levels.
- Adhere to and comply with rules and principles.
- Interact with customers in alignment with Sales.
- Interact and meet with Shipping lines and co-loaders to build relationships.

**Your Skills, Qualifications & Experiences**:

- Deep knowledge of OFR forwarding business and market rates
- Strong project management skills and ability to cope with multiple bids in parallel.
- Strong analytical skills and good communication skills
- Commercial experience/capabilities
- Ability to work under pressure.
- Strong problem-solving mentality
- Proven ability to negotiate with multiple carriers to obtain most competitive pricing/service.
- Minimum 5 - 8 years’ experience as an OCC desk Specialist
- Industry related Degree
- Must have a matric

**We **Offer**
- opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without re

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