Specialist Operations

2 weeks ago


Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Specialist operations - advice and information to address operational issues in the business. Customer complaints and Account Validations

**Job Description**:

- To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.
- Operations support and advice: Provide complex specialist operations support, advice and information to address operational issues in the business |
- Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Continuous improvement: Continuously identify and give input on ways to improve operations in the business
- Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
- Implement resolution and remedial action for Audit/MA/Compliance findings.
- Perform end to end Tax Validation on Savings and investment products
- Validation involves - Interest calculations for the relevant tax period.
- Comparing and matching data from the various systems and perform investigations for the exception
- Sox conformance testing
- Handling, investigating and providing feedback for product related complaints for both customer and colleagues.
- Monitor business service availability to customers through effective incident management to ensure stakeholders, customer, and system issue resolutions.
- Product testing in UAT environment to identify root cause analysis or during project lifecycle.
- Drafting and updating, procedure documents, concept documents or user stories.
- Build relationships between Business and Tech partners.

Some Skills and knowledge that would be an advantage in the role

Absa Product systems Savings and Investment product knowledge Planning and organizing Communication skills - Customer complaints handling Computer Literacy - MS Office (Excel (key), MS Word) Verbal and written communication Customer service knowledge Telephone etiquette Basic knowledge of Financial Savings and Investment products Excellent time management Attention to detail, Analyzing

Education

Bachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



  • Johannesburg, South Africa Quanta Full time

    Automation Operations Specialist - Data Centre - Contract - Johannesburg This is your opportunity to work for a global data centre operator that has been recognised for as one of fastest growing and well-known groups in the industry. Having received significant investment, this established data centre group is in their next phase of growth and require the...

  • Operations Specialist

    4 weeks ago


    Johannesburg, South Africa Six Sense Full time

    Gauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) A well-established Travel company is seeking to appoint an Operations Specialist To fill a full operations role in the booking process, firstly as a support to the Travel Designers but being the first line in relationships with suppliers and administration of the entire backend of...


  • Johannesburg, South Africa Luelle Consulting Full time

    **Gauteng**, JHB - Northern Suburbs** **R 400 000 - R 500 000** **Marketing and Operations Specialist - JHB-North** **R400k - 500k** **Are you looking to take your career to the next level? An exciting opportunity has become available for a Marketing and Operations Specialist to join South Africa’s leading company in the hospitality industry. The...


  • Johannesburg, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Johannesburg- Salary- R660k - R600k- Job Type- Permanent- Education- Degree in Business, Finance, Supply Chain- Experience- 2-3 years' experience- Reference- BC02092021AB- - logistics.jobs(at)staffingprojects.co.za- Fax- 0867247757Hot in, if you are a Procurement and Operations Specialist this is a fantastic opportunity to be...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Johannesburg, South Africa Bayport Financial Services Full time

    The Dialer Operations Specialist plays a crucial role in overseeing the functionality and optimization of the dialer systems. The role is responsible for all aspects of dialer strategies, the day-to-day operations of dialer systems, setting up campaigns, prioritizing them effectively, monitoring them in real-time, and conducting thorough reporting and...


  • Johannesburg, South Africa MTN Nigeria Full time

    The Specialist: Managed Services Operations will be responsible to: - Ensure that all active and passive components of the BTS sites in the region are maintained effectively and according to relevant procedures and standards as per the SLA with the vendors and ensure awareness and adherence to MTNSA’s agreed SLA’s - Plays an active role in managing the...


  • Johannesburg, South Africa Tower Group Full time

    **Digital Operations Specialist **required for a **Contract opportunity of 12 months.** This role is is to ensure that the Companies various Digital Channels are functional and operating effectively, enabling customers to make various purchases directly on the platforms. **The main functions**: - Escalate any faults in line with severity to the relevant...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Johannesburg, South Africa Optimal Growth Technologies Full time

    The Specialist: Digital Operations will report into the Portfolio Manager: Digital Operations, the individual will be responsible to ensure Digital Channels are functional and customers are able to self-serve by investigating customer queries and technical faults, and driving effective incident resolution and customer service. Identify gaps between IT and...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Johannesburg, South Africa Vodafone Full time

    **.**: **When it comes to putting people first, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: The role is accountable to ensure accurate and complete Opex related accounting related to the operations and maintenance of sites at a site level. The role will manage...


  • Johannesburg, South Africa Six Sense Full time

    Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established Travel company is seeking Senior Operations Specialist - Owned Brands To fill a full operations role in the booking process, working hand in hand with the Travel Designer, but being the first line in relationships with suppliers and administration of the entire backend of...


  • Johannesburg, South Africa Quantum Change Full time

    Our client in the Software Solutions industry is seeking a skilled Operations/Customer Support Specialist who will assist with the order fulfillment process and provide necessary customer support. The incumbent would need to understand the order fulfillment process and execute as per below: - Monitor orders mailbox - Generate quote based on order...


  • Johannesburg, South Africa Quantum Change Full time

    Our client in the Software Solutions industry is seeking a skilled Operations/Customer Support Specialist who will assist with the order fulfillment process and provide necessary customer support. The incumbent would need to understand the order fulfillment process and execute as per below: - Monitor orders mailbox - Generate quote based on order...


  • Johannesburg, South Africa Macdonald & Company Full time

    **Location**: **Johannesburg** **Salary**: **636000 - 636000** **Job Type**: **Permanent** **Reference**: **66040** **Job Summary**: Our client is a private landlord who own just over 60 buildings across 4 provinces, this family-owned business has built up a smooth-running property portfolio over nearly 40 years. With a focus on office buildings, they...


  • Johannesburg, South Africa SYSPRO Full time

    **Description**: The Specialist: Sales Operations role is a global SYSPRO role involved in supporting the sales operations team objectives by analyzing, designing, and improving global sales processes and tools to influence the strategic framework set out by the business. This role includes working with all key global stakeholders across functions,...


  • Johannesburg, South Africa Aim Personnel Services Full time

    Logistics Operations Specialist - Johannesburg South - R40 000


  • Johannesburg, South Africa Aim Personnel Services Full time

    Logistics Operations Specialist - Johannesburg South - R40 000