Operations Specialist

2 weeks ago


Johannesburg, South Africa Bolt Technology Full time

We are looking for an **analytical** and **solutions-driven** Operations Specialist to join our city operations team in our South Africa ride-hailing operations.

You will be responsible for day to day management of key metrics within city operations, focusing on maintaining and improving quality, performance and compliance. You will be working closely with the Operations Managers and Country Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics.
- **Creating and optimising processes** - efficiency is our priority; you will help us find the most efficient way to run operations.
- **Analysing data** - you will monitor our supply performance, quality and city operations metrics to ensure solid supply coverage and utilisation.
- **Collaborating** with local operations and other local/HQ teams to streamline relevant processes and suggest improvements.
- **Hands-on supply management** in South Africa
- working autonomously and taking initiatives through the stages of driver acquisition, conversion and activation.
- **Develop and execute strategies/initiatives** to increase our operational efficiency and solve relevant operational challenges.
- You have 2+ years experience in **operations, analytics** or a similar role
- You are a **strong collaborator** with excellent communication skills (both verbal and written) in English
- You are **highly analytical** and have a **data-driven mindset** with excellent Excel skills
- You are a **hustler**, not stopping after several obstacles a day
- You are **passionate** about new technologies and ride-hailing
- You have a **strong motivation** to solve problems creatively and efficiently
- You thrive in a** fast-paced environment**
- You are **detail-oriented** and **organised**
- You are **customer-oriented** and will strive to strengthen your driver value proposition to ensure supply growth
- Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
- Experience in product launches or running a business

LI-Hybrid



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