Flight Operations Specialist

3 days ago


Somerset West, South Africa Helderberg Personnel Full time

My client, a well established international company is seeking to employ an experienced Flight Operations Specialist to join their dynamic team

flights|travel

**Duties includes but not limited to**:

- Carry out the above in line with set company service level standards in a friendly & professional manner
- Use a GDS to:

- Check availability
- Price flight itineraries
- Make bookings
- Reserve seating
- Issue international flight tickets
- Amend/ refund bookings
- Read booking ‘queues’
- Use industry knowledge and initiative to choose best airlines to approach to meet client’s requirements
- Make sound commercial decisions on margins & pricing on a booking by booking basis
- Work on own initiative without constant supervision
- Update all transactions accurately into the database
- Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
- Ensure payments are received from clients in good time to meet deadlines
- Develop a good understanding of the market and competition
- Follow up quotes
- Form close ties with staff within airline partners to strengthen relationships
- Be aware of, and work towards, sales targets

**General**
- Be a committed, enthusiastic and supportive team membe
- Acknowledge correspondence within set standards and timescales
- Maintain systems to ensure quality control
- Strive to continuously improve the quality (presentation, accuracy and coverage) of information relevant to the business
- Keep accurate records and filing systems both computer and hard copy resources
- Maintain high levels of accuracy
- Keep product knowledge & operational skills up to date
- Undertake appropriate training as required
- Work in a positive, proactive and determined manner

In return, a competitive salary package is on offer which includes basic salary, travel allowance, shift allowance if applicable, medical aid, provident fund and opportunity to travel to the UK


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