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Cloud Support Lead
7 days ago
**This role requires**:
Ownership of Identity (Active Directory) and Messaging (Exchange) Services hosted both on-premises and within the Azure Cloud
Leadership for the Cloud Support Team
Knowledge and experience in building and managing cloud and hybrid solutions in Azure and M365
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ensure good quality on technical documentation, bulletins and release notes for known problems.
Ensure support deliverables in accordance to defined Service Level Targets and KPI’s
Communicate areas for improvement to management to improve the overall integrity and functionality of the environment in the organization.
Maintain required vendor certification and training
Vendor (or 3rd Party) Management
Good written and oral communication skills with the ability to present to peers and Senior Management
Project management
Strong people leadership skills
Problem-solving
Organized, structured and attention to detail.
Ability to work unsupervised on tasks
Experience leading teams of technical people to provision, configure and maintain cloud services.
Knowledge of applicable data privacy and security practices
Working knowledge of cloud security concepts
Working knowledge of current ICT technologies across a wide variety of technical disciplines
Experience in supporting Microsoft technology, including, but not limited to: Windows Server and Client OS, Active Directory, Remote Desktop Services, SQL, IIS, DNS, and DHCP
Knowledge of Cloud Hosting Platforms, App Modernization, Automation across Web, APIs, Databases and operating systems
Experience in supporting Azure environments, including IaaS and PaaS
Tertiary IT qualification and matric with 5 years+ experience
Microsoft M365 or Azure Fundamentals Certification
Microsoft Associate certification
**Advantageous**:
Networking certification
Project Management Certification
Microsoft Azure Security (SC code) Certification
Microsoft Certified DevOps Certification
Between 5 - 7 Years
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