Cloud Support Lead

7 months ago


Midrand, South Africa Mediro ICT Full time

**This role requires**:
Ownership of Identity (Active Directory) and Messaging (Exchange) Services hosted both on-premises and within the Azure Cloud

Leadership for the Cloud Support Team

Knowledge and experience in building and managing cloud and hybrid solutions in Azure and M365

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Ensure good quality on technical documentation, bulletins and release notes for known problems.

Ensure support deliverables in accordance to defined Service Level Targets and KPI’s

Communicate areas for improvement to management to improve the overall integrity and functionality of the environment in the organization.

Maintain required vendor certification and training

Vendor (or 3rd Party) Management

Good written and oral communication skills with the ability to present to peers and Senior Management

Project management

Strong people leadership skills

Problem-solving

Organized, structured and attention to detail.

Ability to work unsupervised on tasks

Experience leading teams of technical people to provision, configure and maintain cloud services.

Knowledge of applicable data privacy and security practices

Working knowledge of cloud security concepts

Working knowledge of current ICT technologies across a wide variety of technical disciplines

Experience in supporting Microsoft technology, including, but not limited to: Windows Server and Client OS, Active Directory, Remote Desktop Services, SQL, IIS, DNS, and DHCP

Knowledge of Cloud Hosting Platforms, App Modernization, Automation across Web, APIs, Databases and operating systems

Experience in supporting Azure environments, including IaaS and PaaS

Tertiary IT qualification and matric with 5 years+ experience

Microsoft M365 or Azure Fundamentals Certification

Microsoft Associate certification

**Advantageous**:
Networking certification

Project Management Certification

Microsoft Azure Security (SC code) Certification

Microsoft Certified DevOps Certification

Between 5 - 7 Years



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