Front Office Shift Leader
1 week ago
At the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and wellbeing of our guests, and in creating a truly memorable stay for them.
We are looking for a Front Office Shift Leader to join our team.
- Primarily supervises the Front Office team members to ensure efficient and smooth operations for producing excellent guest satisfaction.
- Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
- Attend daily briefings & follow up on any pending items.
- Plan operations and allocate duties for the shift.
- Assist with on-the-job training of all Front Office team members.
- Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
- Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
- Ensure all takings for the day is correct, balanced and banked according to hotel policy and procedure.
- Maintain excellent relationships and professionalism among all associates.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
- Provide support and coverage to all areas of the Front of House division as required.
- Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
- Check the daily arrival list to have detailed information regarding arrivals and room requirements.
- Be aware of all VIP’s - both in house and arrivals.
- Stay up-to date about room rates, current promotions, offers and packages.
- Ensure that long stay and regular guests are acknowledged and their preferences are actioned and retained for future stays.
- Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
Competitive basic salary
Medical aid & pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events
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Front Office Shift Leader
2 weeks ago
Cape Town, South Africa Belmond Management Full timeLocation: South Africa, Cape Town - Department: Front Office & Guest Relations - Employment type: Full-time - Experience: At the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house...
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Front Office Shift Leader
2 weeks ago
Cape Town, South Africa Belmond Full timeAt the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and...
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