Front Office Shift Leader
3 months ago
**REQUIREMENTS**:
- As least three years’ experience in a 5* Hotel in a similar position
- Computer literate
- Excellent interpersonal skills / public relations skills required
- Committed to delivering a high level of customer service
- Well presented and well spoken
- Strong training, management and leadership skills
- Able to work shifts
QUALIFICATIONS:
- Minimum Std. 10 (Grade 12)
- Hotel Management Diploma or equivalent qualifications advantageous
KEY RESPONSIBILITIES:
- Supervise accurate and efficient Reception operations including check in/out procedures.
- Ensuring that Front Office policies and procedures regarding front desk procedures, handling incoming messages, mail, deliveries, packages etc. are strictly adhered to, and that the Front Office Staff is trained accordingly.
- Dealing with all guest queries regarding bookings, in-house queries, payments and after departure services.
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities.
- To make and manage reservations in the absence of the Reservations department and after hours.
- Brief your team on any events or VIP guests in the hotel that day.
- Carry out shift handovers and brief team members as required.
- Maintain close communication within the department and with other departments to ensure the smooth running of the operation on a day-to-day basis.
- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
- Undertakes to drive the Front Office Upselling & Walk-in Conversion program.
- Participates in the Health & Safety Committee as well as the daily management of this in the Front office department.
- Assisting the Front Office Manager as required.
REPORTING TO:
- Front Office Manager
DATE REQUIRED:
- Immediate
-
Front Office Shift Leader
2 weeks ago
Cape Town, South Africa Belmond Hotels Full timeAt the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and...
-
Front Office Shift Leader
2 weeks ago
Cape Town, South Africa Belmond Management Full timeLocation: South Africa, Cape Town - Department: Front Office & Guest Relations - Employment type: Full-time - Experience: At the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house...
-
Front Office Shift Leader
2 weeks ago
Cape Town, South Africa Belmond Full timeAt the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and...
-
Boutique Hotel Front Office Shift Leader/duty
3 months ago
Cape Town, South Africa HotelJobs.co.za Full timeFront Office Shift Leader/Duty Manager for a New Boutique Hotel part of an established group Cape Town, CBD 5 minutes from V&A Waterfront Salary R14.5k A new modern boutique hotel is looking for an experience Front Office Shift Leader/Duty Manager to join the team. You must have 3-5 years experience within a similar role. Experienced on Opera. Willing to...
-
Front Office Shift Leader
7 months ago
Cape Town, South Africa ASARA WINE ESTATE AND HOTEL Full timeThis position will play an important role in the front office team, this role will be responsible for overseeing the smooth operation of Front Office, responsible for managing the Front Office Team with a focus on Customer Service, compiling reports, and interacting with the other stakeholders in the business. **DUTIES** will include (but not be limited...
-
Front Office Shift Leader, Cape Town Hotel
9 months ago
Cape Town, South Africa HotelJobs.co.za Full timeLuxury Hotel in Cape Town seeking a Front Office Shift Leader Be able to work on a Hotel Property Management system
-
Shift Leader
9 months ago
Cape Town, South Africa HotelJobs.co.za Full timeWe are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. To be...
-
4 Hotel Front Office Shift Leader
4 months ago
Cape Town, South Africa HotelJobs.co.za Full time**A beautiful luxury Hotel with over 200 bedrooms is looking to fill the Shift Leader position, the following requirements are to be met**: - 2 year’s working experience in a 5 - environment in a similar position. - Infor / Opera knowledge and computer literate - Excellent Communication Skills (Fluent in English) - Well presented and well groomed **Key...
-
Guest Relations Officer
1 week ago
Cape Town, South Africa Front Office - The Twelve Apostles Hotel Full time**The Twelve Apostles Hotel and Spa** **Guest Liaison Officer (Permanent - Part-Time)** **Job Summary**: We are recruiting for a passionate and detail orientated Guest Liaison Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations. **Organisational Positioning**: -...
-
Front Office Duty Manager
1 week ago
Cape Town, South Africa Karen Tupper Recruitment Full timeA 5* hotel in Cape Town is seeking to appoint a Front Office Duty Manager. Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. **DUTIES AND RESPONSIBILITIES**: - Greets guests of the hotel. - Assists...
-
Shift Leader
4 months ago
Cape Town, South Africa HotelJobs.co.za Full timeCareer Growth Hospitality Recruitment is searching for an experienced **Shift Leader **to join the team of a luxury hotel located in Sea Point. This role is ideal for someone with a passion for excellent guest experiences, with a focus on professionalism, efficiency and seamless service. **Responsibilities**: - Ensure all guests are professionally checked...
-
Front Office Duty Manager- Stellenbosch
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**PRE-OPENING - 5* HOTEL** A 36 bedroom boutique Hotel seeks a Front Office Duty Manager to join their new team. Experience within Front Office either as a Shift Leader or Asst Front Office Manager will be a pre-requisite. Previous 4-5* Hotel experience Solid knowledge of front office systems & procedures Experience in dealing with guest relations &...
-
Front Office Manager
7 months ago
Cape Town, South Africa In The City Hospitality Full time***: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. **FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES**: - Trains, cross...
-
Front Desk Receptionist
7 months ago
Cape Town, South Africa Insphired Recruitment Solutions Full timeOur client in the Hospitality industry is currently looking for a **Front Office Shift Leader** in Sea Point, Cape Town. **Responsibilities**: - Supervise the front office team for efficient operations and guest satisfaction. - Make reasonable and professional decisions, manage cash drawer, and communicate shift information. - Assist and guide front office...
-
Assistant Front Office Manager
9 months ago
Cape Town, South Africa Hyatt Regency Cape Town Full timeSummary Hyatt Regency Cape Town is looking for a new Assistant Front Office Manager to join our dynamic team. Assistant front office manager will assist in the smooth and efficient running of the Front Office Department and support and execute all duties and task given by the Rooms Division Manager and Front Office Manager. Key Duties: - Supervising the...
-
Front Office Manager
5 months ago
Cape Town, South Africa HotelJobs.co.za Full timeA 5* Boutique Hotel seeks a strong Front Office Manager with 5* luxury experience to lead the Front Office Team. The purpose of the position is to ensure that guests receive a heart-warming welcome and coordinating all front office activities, reservations, and guest services. **Minimum Experience and Qualification Required**: - Post matric hotel school...
-
Front Office Administrator
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeThis highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for its investment in employee wellness, the broader community & the environment. An opportunity is available for an experienced Front Office Administrator to provide overall Front Office Administration with a key focus on Debt Collection for Front Office...
-
Front Office Manager
2 hours ago
Cape Town, South Africa HotelJobs.co.za Full timeMedium-sized 4* hotel seeks a Front Office Manager to ensure the smooth running of this demanding department and the duties of staff are carried out correctly. To supervise and control all Front of House areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits. **Requirements**: - Matric with a Hotel...
-
Front Office Manager
3 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeA large Hotel seeks a professional & experienced Front Office Manager to lead the team. We are looking for a friendly, professional, and customer-oriented front office manager to join the team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee...
-
Front Office Manager
6 days ago
Cape Town, South Africa WINK Aparthotels Full timeNewly furnished Aparthotel in the City Centre seeking a Front Office Manager with at least 2 years experience in a Front office management role. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Management and operation of the Front Office department. all aspects of the guest...