Shift Leader

4 days ago


Cape Town, South Africa HotelJobs.co.za Full time

Career Growth Hospitality Recruitment is searching for an experienced **Shift Leader **to join the team of a luxury hotel located in Sea Point. This role is ideal for someone with a passion for excellent guest experiences, with a focus on professionalism, efficiency and seamless service.

**Responsibilities**:

- Ensure all guests are professionally checked in and out, providing efficient and courteous service.
- Maintain high standards of personal service for both internal and external customers, as well as in public areas.
- Assist in managing and controlling daily revenues, reporting any deviations or irregularities in revenue or VAT accruals.
- Ensure adherence to Front Office policies, including front desk procedures, switchboard duties, and handling of incoming messages, mail, deliveries, and packages.
- Handle guest queries related to bookings, in-house concerns, payments, and post-departure services.
- Facilitate effective communication between the reception team and all operational departments.
- Assist with the training and induction of new staff members and students as required.
- Perform additional duties as requested by the Front Office Manager.

**Requirements**:

- Grade 12
- Certification in Hospitality/Tourism Management, Front Office Opertaions or relevant (advantage)
- Minimum 2 years’ experience in a similar position within a luxury hotel environment.
- Proficiency in hotel reservation systems and strong computer literacy.
- Excellent communication skills with fluency in English.
- Well-presented and well-groomed, reflecting the standards of a luxury hotel.


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