Service Delivery Manager

4 hours ago


Pretoria, South Africa Express Employment Professionals (Midrand) Full time

**Requirements**:

- Matric
- Relevant IT related Tertiary qualification would be beneficial
- 3-5 years experience in IT service organization
- ITIL V3/V4 Foundation certification
- Valid license and own transport
- Able to work outside of normal business hours

Duties include but not limited to:

- Assist in strategic planning and developing service policies and standards aligned with business objectives
- Manage and assign all incoming calls logged
- Implement and uphold established processes, policies and procedures
- Service reports
- Staff management
- Performance management

Salary R30 000 depending on experience



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