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IT Service Delivery Manager
3 weeks ago
**Purpose of the Job**:
The purpose of the job is to maintain client satisfaction, by monitoring and managing the delivery of consistent, consistent quality service as per contractual SLAs for each service area. The Service Delivery Manager also manages internal structures and operational resources.
**Key Outputs**:
- Service Delivery Management
- Performance and Quality Management
- Technical Management
- People Management
**Minimum Skills Required & Job Specific Requirements**:
- At least 10 years of Service Delivery Management experience in a Large-Scale Customer Base.
- Mastery of ITIL (Information Technology Infrastructure Library) principles.
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Experience in dealing with third party provided services.
- Operational ability in a diverse, large-scale environment.
- Exceptional customer-facing skills.
- Expertise in people management and leadership.
- Strong organizational skills.
- Solid resource planning and problem-solving skills.
- Readiness to demonstrate a proactive attitude.
- Excellent verbal and written communication skills
- Required to work longer hours when needed.
Ability to commute/relocate:
- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)
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