IT Service Delivery Manager
7 months ago
**Purpose of the Job**:
The purpose of the job is to maintain client satisfaction, by monitoring and managing the delivery of consistent, consistent quality service as per contractual SLAs for each service area. The Service Delivery Manager also manages internal structures and operational resources.
**Key Outputs**:
- Service Delivery Management
- Performance and Quality Management
- Technical Management
- People Management
**Minimum Skills Required & Job Specific Requirements**:
- At least 10 years of Service Delivery Management experience in a Large-Scale Customer Base.
- Mastery of ITIL (Information Technology Infrastructure Library) principles.
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Experience in dealing with third party provided services.
- Operational ability in a diverse, large-scale environment.
- Exceptional customer-facing skills.
- Expertise in people management and leadership.
- Strong organizational skills.
- Solid resource planning and problem-solving skills.
- Readiness to demonstrate a proactive attitude.
- Excellent verbal and written communication skills
- Required to work longer hours when needed.
-
Service Delivery Manager
7 months ago
Pretoria, South Africa Kontak Recruitment SA Full timePretoria, Gauteng - Information Technology **Service Delivery Manager (JB4229)** Pretoria, Gauteng R40 - 50 000 per month, CTC Permanent Recognised as a leading cyber security and digital forensic provider, our client brings a unique service offering of specialised IT Security services. As the SDM you will be responsible for managing client relationships,...
-
Junior Service Delivery Manager
3 weeks ago
Pretoria, South Africa Dimension Data Full timeOur Service Delivery Manager are professional technical services managers responsible for co-coordinating the delivery of services into our customer. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the...
-
Junior Service Delivery Manager
4 days ago
Pretoria, South Africa Boardroom Appointments Full time**Job purpose**: Our Service Delivery Managers are professional Technical Services Managers responsible for co-coordinating the delivery of services into our customer. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams. The key...
-
Junior Service Delivery Manager
4 days ago
Pretoria, South Africa Boardroom Appointments Full time**PLEASE ONLY APPLY SHOULD YOU MEET THE MINIMUM REQUIREMENTS** **6 TO 12 MONTH CONTRACT POSITION** Our Service Delivery Manager are professional technical services managers responsible for co-coordinating the delivery of services into our customer. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as...
-
IT Project Manager
1 week ago
Pretoria, South Africa HR Genie Full timeManage day to day functions of the group's IT + Handle all day-to-day issues that arise and escalate to GITO where appropriate + Manage IT Administrator and Infrastructure and Support team + Manage external service providers + Standardise procedures to improve efficiency of subordinates and other human resources 2: Maintenance of secure IT Environment +...
-
Service Delivery Agent
4 days ago
Pretoria, South Africa Unique Personnel Full time**Job Number** - 67570 **Job Type** - Permanent **Job Title** - Service Delivery Agent **Computer Skills** - MS Office **Industry** - Computer - IT **City** - Tshwane (Pretoria) **Province** - Gauteng - Position requires a resilient, driven and meticulous individual to join the Sales Team as a Service Delivery Agent.- Roles and Responsibilities: -...
-
IT Customer Support and Service Delivery Officer
3 weeks ago
Pretoria, South Africa RJPersonnel Full time5years - Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed for the optimum delivery of service - Review and optimize processes and procedures - Ensure that delivered services are fit for purpose, carrying out relevant reviews as necessary - Manage the services provided by vendors in line...
-
Service Delivery Manager
4 days ago
Pretoria, South Africa Express Employment Professionals (Midrand) Full time**Requirements**: - Matric - Relevant IT related Tertiary qualification would be beneficial - 3-5 years experience in IT service organization - ITIL V3/V4 Foundation certification - Valid license and own transport - Able to work outside of normal business hours Duties include but not limited to: - Assist in strategic planning and developing service...
-
Head of Delivery Services
3 weeks ago
Pretoria, South Africa Medical Protection Society Full time**Job Introduction**: The purpose of the role is to lead Delivery Services - South Africa in providing excellent Claims and Cases service for members in country which is trusted and valued and provides fair treatment and outcomes. This will be achieved by working closely with the UK teams and aligning with the wider MC&C and Business Development and...
-
Water Service Delivery Advisor for Usaid Resilient
7 months ago
Pretoria, South Africa Tetra Tech Full time**Position Description/Summary**: The purpose of the Resilient Cities Limpopo Activity is to increase access to safely managed and reliable critical services, namely water, sanitation, and solid waste management for urban residents in the Limpopo River Basin. This includes improving public financial management and increasing private sector engagement. This...
-
Deputy Director: Service Delivery and Client Support
4 months ago
Pretoria, South Africa The South African Department of Employment & Labour Full timeDeputy Director: Service Delivery and Client Support REF NO: HR 5/1/2/3/141 SALARY: R 1 003 890 per annum (all inclusive) CENTRE: Compensation Fund, Pretoria REQUIREMENTS**:Three-year qualification in Communication/ Public Relations/ Business Administration/ Customer Relations Management/ Management. 5 years' functional experience in Service Delivery...
-
Pretoria, South Africa SAP SE Full timeClient Delivery Manager at SAP Enterprise Cloud Services At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
-
Delivery Driver
2 weeks ago
Pretoria, South Africa Andiccio24 Full time**Job brief** We are looking for responsible Delivery Drivers to delivery hot meals promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. **Responsibilities**: - Deliver a wide variety of food and beverage items to different addresses and through...
-
Head of Delivery Services
3 weeks ago
Pretoria, South Africa Medical Protection Society Full timeJob Introduction The purpose of the role is to lead Delivery Services - South Africa in providing excellent Claims and Cases service for members in country which is trusted and valued and provides fair treatment and outcomes. This will be achieved by working closely with the UK teams and aligning with the wider MC&C and Business Development and Engagement...
-
General Service Officer
2 weeks ago
Pretoria, South Africa Church World Service Full time**Position Title**: General Services Officer **Reports To**: Administration Supervisor **Division**: Immigration & Refugee Program+ (IRP+) **Department**: Administration **Job Location**: Pretoria, South Africa **Grade Level**: Grade 5, Officer, National **Introduction***: Church World Service (CWS) is a not-for-profit, faith-based organization...
-
Service Delivery and Recruitment Manager
3 days ago
Pretoria, South Africa CareerfinderZA Full timeKey Performance Area: - Manage the activities of the company’s co-ordination, recruitment and compliance teams/staff. - Client relationship management activity (as designated). - Offer leadership, support and guidance to the company’s staff as appropriate and also as required. - Provide returns and reports at agreed intervals, detailing business...
-
Sales and Service Manager
7 months ago
Pretoria, South Africa FirstRand Full timeJob Description To effectively manage the sales and service delivery model within a portfolio of clients through enabling and driving a team’s performance to achieve objectives. - Track, control and drive the delivery of exceptional service through proactive, innovative and appropriate solutions which are delivered by the team. - Track, control and drive...
-
Software Delivery Specialist
1 month ago
Pretoria, Gauteng, South Africa Perfect Placement Recruitment Full timeWe are seeking a skilled Software Delivery Specialist to join our team at Perfect Placement Recruitment. This is an exciting opportunity to work with cloud infrastructure and DevOps methodologies.The successful candidate will have extensive experience in cloud services (AWS, Azure, Google Cloud) and expertise in CI/CD, version control systems, and...
-
Customer Services Manager
2 weeks ago
Pretoria, South Africa South African Reserve Bank Full timeThe main purpose of this position is to act as the primary contact for the business for existing services to ensure that all agreed services are delivered to requirements, and that business end-user expectations and client satisfaction levels are met. Detailed Description - Ensure all business end-user requirements for information technology (IT) services...
-
Head of Engineering and Delivery
2 weeks ago
Pretoria, South Africa Mass Staffing Projects Full timeA well-sought-after multi-disciplinary engineering firm, that believes in co-creating an engineered impact that enables environments, communities, and economies to thrive, is looking for a new Head of Engineering and Delivery. **Key priorities / critical actions of this role are**: Quality Engineering Delivery (including managing performance on engineering...