Deputy Director: Service Delivery and Client Support

4 months ago


Pretoria, South Africa The South African Department of Employment & Labour Full time

Deputy Director: Service Delivery and Client Support

REF NO: HR 5/1/2/3/141

SALARY: R 1 003 890 per annum (all inclusive) CENTRE: Compensation Fund, Pretoria

REQUIREMENTS**:Three-year qualification in Communication/ Public Relations/ Business Administration/ Customer Relations Management/ Management. 5 years' functional experience in Service Delivery improvement/ Client support environment of which 2 years at Assistant Director or entry management level with supervision. Knowledge: Compensation Fund Policies, procedures, processes. Customer Service principles (Batho Pele Principles). Budgeting and Financial Management. Risk Management and Corporate Governance. COIDA. Relevant stakeholders. Public Service Regulations. Extensive knowledge and understanding of Treasury Audits. Knowledge of investigation methods and techniques. Road Accident Act. Legislative Requirements: Public Finance Management Act (PFMA). National Treasury Regulations. Occupational Health and Safety Act (OHS). Promotion of Access to Information Act. White Paper on Batho Pele Principles. Skills: Communication (Verbal and written). Service delivery innovation. Client orientation and customer focus. Planning and organizing. Problem solving and analysis. Conflict management. Decision making. Continuous improvement. People and Performance Management. Diversity Management.

DUTIES: Promote the culture of quality customer care service. Manage and compare maturity of customer care practice against a wide of industry standards. Manage and develop relationship with internal and external partners. Develop and manage standards for ensuring customer satisfaction, dependence and service patronage. Manage all resources in the sub directorate.

ENQUIRIES: Mr M Mangena, Tel: 012 319 9140

Note: Coloureds, Indians Whites and Persons with disabilities are encouraged to apply

CLOSING DATE: 13 September 2024 at 16:00 (walk-in) and 00:00 midnight (online)



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