Logistics Delivery Manager
1 day ago
Pepkor Lifestyle Logistics is seeking a seasoned Logistics Delivery Manager to oversee courier activities at the Rosslyn Distribution Centre. This critical role ensures efficient and timely delivery of packages and documents, guaranteeing customer satisfaction and operational targets.
Job PurposeThe Logistics Delivery Manager is responsible for coordinating and managing courier operations to achieve seamless delivery experiences. This involves overseeing couriers, assigning routes, monitoring schedules, and resolving delivery issues in a timely manner.
Main Responsibilities- Courier Coordination: Assign and monitor daily delivery schedules and routes, ensuring couriers are adequately briefed on their tasks and special instructions.
- Operational Oversight: Monitor real-time courier activity, troubleshoot and resolve delivery delays or operational issues promptly, and liaise with customers and couriers to resolve complaints or discrepancies.
- Team Management: Supervise and support a team of couriers, conduct regular performance evaluations, provide feedback, and organize training sessions to enhance efficiency and customer service.
- Administrative Duties: Maintain accurate records of deliveries, returns, and customer feedback, prepare daily and weekly reports on delivery performance, and manage courier equipment.
To succeed in this role, you must possess:
- Strong Organizational and Multitasking Abilities: Effectively manage multiple priorities and deadlines.
- Effective Communication and Interpersonal Skills: Liaise with customers, couriers, and internal teams to resolve issues and improve delivery experiences.
- Problem-Solving and Decision-Making Capabilities: Analyze situations, identify solutions, and make informed decisions to ensure delivery goals are met.
- Proficiency in Routing and Tracking Software: Utilize technology to optimize delivery routes and track progress.
- Valid Driver's License (Preferred): Possess a valid driver's license to operate company vehicles, if required.
We offer a competitive salary of R 250,000 - R 350,000 per annum, commensurate with experience, plus benefits package including medical aid, pension fund, and annual leave.
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