Salesforce Administrator

1 week ago


Johannesburg, South Africa WTW Full time

**Role**
- Maintaining and managing Salesforce roles, profiles, sharing rules, workflows, and groups.
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
- Documenting processes, including error reports and changes to field history tables.
- Preparing reports for various stakeholders as required.
- Attend to queries regarding users and license management, including new user setup/deactivation, roles, profiles, permissions and public groups.
- Set up Customer Community users as required for risk management and control purposes as required.
- Resolve user support queries.
- Identify and gather requirements from users and stakeholders.
- Support team members and monitor user adoption of Salesforce tools in our organization.
- Provide ongoing user training and create training materials as needed.
- Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports.
- Importing data and generating reports.
- Provide ongoing Salesforce training and end-user support and create/update training materials as needed.
- Provide hands on configuration, troubleshooting, system feature demos and explanations to users.
- Build solutions that work for optimum system customization i.e., salesforce data models, formula functions, workflow rules and validations rules.
- Quality assurance testing/user acceptance testing on solutions developed by external service provider.
- Identifying areas in the system that need improvement.
- Designing, maintaining, and rolling out newsletters using Lightning templates, Html and Css.
- Develop custom solutions using apex classes, controllers, visual force pages, triggers, and test classes.
- Compile requirements documentation and functional documentation.
- Maintain deadlines on projects by following up with external service providers to ensure that projects are completed on time and within budget.
- Rolling forward insurance renewal values as required.
- Update and refresh the Sandbox as required.
- Update the Production Environment including but not limited to reports names and renewal interfaces.

**Requirements**:
Qualifications:
Salesforce certified administrator or Salesforce advanced administrator certification.

A bachelor's degree in computer science or information technology would be advantageous.

**Skills**:Knowledge of Salesforce/Riskonnect, Microsoft packages

Excel, Word, Power Point and Outlook.

Knowledge/Experience:
2-3 years of experience in Salesforce administration or in a similar environment.

Other: Need to be able to work well under pressure.

**WTW is an equal opportunity employer



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