Salesforce Junior Administrator
2 weeks ago
**About MCE Solutions**
MCE Solutions is a technology consulting company that works with non-profit organisations, foundations and Small, Medium and Micro-sized Enterprises (SMMEs) in Southern Africa. We aim to prompt digital transformation and facilitate a holistic IT experience by offering a range of services including CRM Development (Salesforce, Dynamic 365, etc), Mobile & Web Apps Integration and ICT support. Our diverse skills ensure that our clients get the most out of the technology they implement. Thus, we pride ourselves on providing customised holistic solutions to whatever obstacles our clients face.
**Objectives of this Role**:
As a Salesforce Junior Administrator at MCE Solutions, your primary objective is to contribute to the successful implementation, customization, and administration of Salesforce solutions. You will work closely with the development team and various stakeholders to ensure the effective utilization of Salesforce to meet business needs and enhance overall efficiency.
**Responsibilities**:
**Administration**:
- Configure and customize Salesforce to optimize system performance and user experience.
- Manage user profiles, roles, and permission sets, ensuring proper data security and access controls.
- Conduct regular data audits and implement data quality improvement initiatives.
- Stay abreast of Salesforce updates and implement new features as applicable.
**Collaboration**:
- Work closely with business stakeholders to understand and document detailed business requirements.
- Collaborate with cross-functional teams, including sales, marketing, and customer support, to integrate Salesforce with other business systems.
- Provide technical expertise and guidance during the requirements gathering and solution design phases.
**Support**:
- Provide end-user support, troubleshooting, and issue resolution related to Salesforce configuration and customization.
- Create and maintain comprehensive documentation for configurations, customizations, and best practices.
- Conduct regular training sessions to empower end-users with the knowledge to maximize Salesforce capabilities.
**Required Skills and Qualifications**:
- Bachelor’s degree/Diploma in Computer Science, Information Technology, or a related field.
- Proven experience 2 years in Salesforce administration.
- Strong understanding of Salesforce architecture, data model, and security model.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration skills, with a focus on translating technical concepts to non-technical stakeholders.
**Preferred Skills and Qualifications**:
- Salesforce Certified Administrator.
- Ability to adapt and learn quickly in a dynamic environment.
**Job Type**: Permanent
Pay: R10 000,00 per month
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