Support Representative

7 months ago


Cape Town, South Africa Cartrack Full time

**Listing reference**: cartr_000418**Listing status**: Online-
**Position summary**

**Industry**:Telecommunication Services

**Job category**:Office Support

**Location**:Cape Town

**Contract**:Permanent

**EE position**:No

**Introduction**
- Picup a subsidiary of Karooooo is looking for a Support Representative to join their team. Picup is a last-mile delivery and technology company, powered by a scalable crowd-sourced driver network.**Job description**
- Responsibilities:
- Be a passionate advocate for riders and drivers while answering questions that come your way.
- Show empathy to frustrated clients while solving problems and addressing unsatisfactory experiences.
- Build loyalty among new users and get our early adopters to fall in love with Picup.
- Must be able to connect what users are asking for with answers to their true issues.
- Passion for helping others and creating support experiences that exceed users’ expectations.
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
- Ensuring trips are within SLA.

**Minimum requirements**
- Requirements:
- Grade 12 Senior Certificate
- 2 years Call Centre Experience
- Well spoken
- Attention to details



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