Technical Support Representative
7 months ago
**A LITTLE BIT ABOUT Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
**LET’S START WITH OUR VALUES**
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
**WHAT IS YOUR ROLE**
This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.
A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.
**WHY DO WE WANT YOU**
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
**WHAT WILL YOU DO**
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions
**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**
**YOU ARE**
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
**YOU HAVE**
- Experience in providing technical support: installing and uninstalling apps from phones and computers.
- General knowledge of how web-based and mobile apps work.
- Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
- Ability to thrive in a dynamic and evolving environment - must be adaptable.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Strong conflict resolution skills and even temperament in challenging situations.
- Native or near-native written and spoken English.
- Ability to properly understand and convey tone via written communications.
- Creative problem-solving skills.
- Impeccable judgment - the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
- Loads of empathy - you genuinely care
- Proactive attitude and ability to work with limited supervision.
**Plus Requirements**
- Support the team by executing initiatives and collaborating on projects.
- Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
- Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
- Flexible work schedule.
- Passion for Customer Experience.
- A proven ability to work remotely as part of a team but also with little direction is highly desired.
-
Technical Support Representative
2 days ago
Cape Town, Western Cape, South Africa iSON Xperiences Full time**About iSON Xperiences**We're a leading provider of innovative technical support solutions, serving clients across the globe.As a Technical Support Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.**Job Summary**We're seeking a highly skilled and motivated individual to join our team as a...
-
Technical Support Representative
4 months ago
Cape Town, South Africa Boldr Full timeA LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across...
-
Technical Support Representative
4 months ago
Cape Town, South Africa Boldr Full timeA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across...
-
Technical Support Specialist
2 months ago
Cape Town, Western Cape, South Africa Boldr Full timeJob Role: Technical Support RepresentativeAt Boldr, we're looking for a skilled and passionate Technical Support Representative to join our team. In this role, you'll be responsible for providing top-notch technical support to our customers, partners, and colleagues.Key Responsibilities:Install, modify, and repair computer hardware and software...
-
Technical Support Professional
4 weeks ago
Cape Town, Western Cape, South Africa Boldr Full timeJob DescriptionWe are seeking a highly skilled Technical Support Representative to join our team at Boldr. In this role, you will be responsible for providing top-notch technical support to our customers, partners, and colleagues in a fast-paced environment.About the RoleInstall, modify, and repair computer hardware and software systems.Resolve technical...
-
Technical Support Specialist
2 months ago
Cape Town, Western Cape, South Africa Planet10 Full timeJob Summary:We are seeking a Customer Service Representative to join our team at Planet10. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Customer Support: Respond...
-
IT Technical Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Boldr Full timeBoldr is a global B-Corp that delivers exceptional Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a diverse team united by our desire to connect people with common values for boldr impact.As a Technical Support Representative at Boldr, you will play a vital role in providing hands-on technical...
-
Technical Sales Representative
6 months ago
Cape Town, South Africa CME Recruitment Full time**TECHNICAL SALES REPRESENTATIVE** **FAST MOVING PRODUCTION INDUSTRY** CAPE TOWN An Engineering company and specialists in the Design, Installation and Maintenance of Fast Moving Packaging machines are looking for a Technical Sales Representative with a background in a similar engineering field and some experience with sales and client...
-
Technical Sales Representative
6 months ago
Cape Town, South Africa SJ Personnel Full timeOur client based in **Airport Industria** is in need of a Technical sales Representative **TCTC: R25 000** **Industry: Industrial Equipment Supply** **Duties include** - visit clients to demonstrate use of products, show samples and take orders. - arrange a schedule of visits to major potential buyers by contacting people and making appointments. -...
-
Technical Sales Representative
7 months ago
Cape Town, South Africa SJ Personnel Full timeOur Client in the Airport industria is in need of a Technical Sales Representative to join their team. **Key Performance Indicators** Key performance areas include: Servicing and expanding existing customer base Achieving agreed sales budgets Compiling and following up on outstanding quotations Maintaining up to date knowledge of product range Initiating,...
-
Technical Sales Representative
6 months ago
Cape Town, South Africa SJ Personnel Full timeAre you a proactive and driven individual with a knack for technical sales in the industrial equipment sector? We are looking for a talented Technical Sales Representative to contribute to our team's success. If you possess a strong technical acumen, coupled with excellent sales skills, we want to hear from you! **Key Responsibilities**: - Identify and...
-
Technical Machine Sales Representative
6 months ago
Cape Town, South Africa abc Full timeWe are looking for a Technician, who wants to move into sales. **General Requirements**: A mechanical technician (or an electrician with strong mechanical knowledge), who is interested in machine sales. Split approx. 50:50 **Starting date**: ASAP **Salary**: negotiable (frame approx.: R35-40k) Sales Part - We are looking for a Technical Machine Sales...
-
Technical Sales Representative with Tender
6 months ago
Cape Town, South Africa Pronto Labour Team Full time**SALES REPRESENTATIVE with Technical Industry experience & TENDER ADMINISTRATION -** Cape Town area **SALES REPRESENTATIVE with TENDER ADMINISTRATION** - Minimum 2-4 Year's **Electrical or Technical Sales experience** - Matric - Own Vehicle - Valid Driver's License - Good **FIGURE Orientation**: - Computer Literate - **Microsoft Office**: - Conduct SWOT...
-
Senior Technical Sales Representative
6 months ago
Cape Town, South Africa SJ Personnel Full time**Join our clients dynamic team!** They're seeking a skilled Technical Sales Representative for their Industrial Equipment Supply division. If you're passionate about sales, have more than 3 years technical sales background, and thrive in a fast-paced environment, we want to hear from you. **#SalesJobs #IndustrialEquipment #HiringNow** **Salary**: R16...
-
Senior Technical Sales Representative
7 months ago
Cape Town, South Africa SJ Personnel Full time**Join our clients dynamic team!** They're seeking a skilled Technical Sales Representative for their Industrial Equipment Supply division. If you're passionate about sales, have more than 3 years technical sales background, and thrive in a fast-paced environment, we want to hear from you. **#SalesJobs #IndustrialEquipment #HiringNow** Pay: R16 000,00 -...
-
Technical Sales Representative
3 months ago
Cape Town, South Africa Rory Mackie & Associates Full timeOverview: Our client, a leading name in the swimming pool, spa, and pump industry is seeking a Technical Sales Representative to join their team. Established locally in South Africa, it is renowned for its exceptional product design, outstanding service, and reliable spare parts. The company offers a wide range of swimming pool cleaners and accessories,...
-
Technical Sales Representative
3 months ago
Cape Town, South Africa Rory Mackie & Associates Full timeOverview: Our client, a leading name in the swimming pool, spa, and pump industry is seeking a Technical Sales Representative to join their team. Established locally in South Africa, it is renowned for its exceptional product design, outstanding service, and reliable spare parts. The company offers a wide range of swimming pool cleaners and accessories,...
-
Technical Sales Representative
3 months ago
Cape Town, South Africa Rory Mackie & Associates Full timeOverview: Our client, a leading name in the swimming pool, spa, and pump industry is seeking a Technical Sales Representative to join their team. Established locally in South Africa, it is renowned for its exceptional product design, outstanding service, and reliable spare parts. The company offers a wide range of swimming pool cleaners and accessories,...
-
Technical Sales Representative
3 months ago
Western Cape, South Africa Placement Point Full timeA well established company based in Killarney Gardens is seeking a Technical Sales Representative. Duties: Technical support of our sales/distribution partners & clients to ensure market PULL. Project management: acquisition, design, engineering of projects and site inspections Provide the sales team the technical support, which will entail support to our...
-
Client Support Representative
2 weeks ago
Cape Town, South Africa Dye & Durham Corporation Full timeJob title : Client Support Representative Job Location : Western Cape, Cape Town Deadline : January 03, 2025 Quick Recommended Links Jobs by Location Job by industries Join our Client Support team to deliver exceptional service and expert platform support for our legal software solutions, including practice management and due diligence...