National Operations Manager

1 day ago


Midrand, South Africa Famous Brands Full time

Set operations goals and objectives and execute on the business plan.

Effective staff recruitment and team development

Train and coach staff.

Prepare and implement standard operating procedures for the Brands in line with company policies and procedures.

Manage staff performance in accordance with established standards and procedures.

Ensure staff know how and adherence to established codes of practice.

Develop and implement systems and procedures to improve the business.

Achieve turnover budget

Manage expenses within budget.

Manage menu pricing cycle to maximize benefit and minimize risk to margin erosion.

Manage health, safety and environmental practices.

Manage the business profitability.

Maintain and grow brand network in line with business plans

Execute on business plans

Interact with Franchisee’s to ensure all enquiries and complaints are handled promptly.

Achieve budgeted financial targets.

Analyze budget variances and take corrective actions.

Establish and implement financial controls.

Manage company restaurants.

Develop and drive marketing activities together with the Brand Manager

Prepare and analyze management reports and implement action plans.

Determine and execute operating improvements

Monthly financial commentary for management pack

Manage procurement for Captive Markets.

Identify and evaluate competitors

Seek out opportunities for expansion and growth by developing new business relationships

Provide guidance and feedback to help others strengthen specific knowledge/skill areas

Relevant tertiary qualification

Minimum 5 years’ management experience in food and beverage

Experience in managing all aspects of restaurant business operations, including company restaurants.

Experience in staff management and development.

Knowledge of basic accounting principles and practices.

Proven track record in managing business profitability.

Track record of managing inventory and cost control.

Provide guidance and feedback to help others strengthen specific knowledge/skill areas.



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