Assistant Front Office Manager
7 months ago
**Assistant Front Office Manager**
**Duties and Responsibilities**:
- Manages and motivates the Front Office team to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervises guest arrivalsand departureswith the front office team.
- Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
- Ensure that personalized service is offered to each guest.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Review arrival list for all arrivals.
- Prepare monthly and daily revenue report and circulate to all HOD's.
- Ensures that all front deskemployees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensures that the workplace remains clean and tidy.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Have a good knowledge of all systems and standard operating procedures of front office.
**Prerequisites**:
Well-developed communication and customer relations skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Experience working on booking systems (Nebula Property Management Systemwill be advantageous).
**Education and Experience**
Diploma in HospitalityManagement or related field. Knowledge and experience in MS office programs.
Minimum 2 to 3 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relationsin a hotel/lodge environment.
**Salary**: From R10,800.00 per month
Ability to Commute:
- Gauteng, Gauteng (required)
Ability to Relocate:
- Gauteng, Gauteng: Relocate before starting work (required)
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