Facilities Administrator
7 months ago
**Position title: : FACILITIES ADMINISTRATOR**
**Position reports to: : KEY ACCOUNT MANAGER**
**Business Unit: : CBRE FACILITIES**
**Main purpose / objective of the position**:
- Being the primary contact / liaison for the supplier’s administrative personnel Telephonically and E-mail Manage and resolve client / supplier complaints / queries and request
- Ensuring that the Suppliers invoices are
- Uploaded in the correct format
- Completed according to the set guidelines communicated to the Suppliers
- Data verified and checked - and moved to the correct next level
- All approved invoices processed and send to the client.
- Statistics is maintained of all transactions for the day
- Records are being kept (saved) on the central Knowledge drive
- Follow up and drive vendor invoicing to targeted KPI
- Maintain good long-term customer and client manager relationships.
**Decision making authority**:
- Has the authority to execute all Key Performance Areas as stated on this form and in line with the Company approval framework and client policies and procedures.
**Experience / Education**:
- Minimum of Grade 12 or degree
- 2-3 year’s relevant experience in invoicing and end-user support
- Experience within the Facilities Management field is essential
- Strong technical knowledge of Retail experience will be preferred
**Skills required**:
***
- Computer literacy; Infor EAM; MS Office - Excel and Word; Outlook; Administration Skills; Time Management; Telephone skills.
**Knowledge required**:
- Contract Management (SLA Suppliers etc.); Financial principles / processes (costings) Policies and procedures Preparation of reports, including dashboards, Administration skills, Communication skills
**Competencies required**:
***
- Assertive; Tolerance for Routine; Communication (Fluency in languages appropriate to target client community); English and Afrikaans essential
- Systematic Thinking; Methodical; Tolerance for stress; Drive and productivity; Teamwork and Co-operation; Customer and Quality Focus; Accuracy
**Major drivers of work volume**:
Client demands and expectations, number of work orders, size of regions
**Interface / relationships with**:
Ability to function well under high pressure and client demand
Ability to work overtime at short notice
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