QA - Bpo Contact Centre

Exciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyse contact data to...

**Quality Analyst** Exciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyze...

Our **Advertising Services** client is seeking a **Contact Centre Trainer/BPO (Business Process Outsourcing) Trainer **to join their team based in **Cape Town** **Purpose of the Job**:Facilitate products, soft skills, and systems training in a fast-paced contact centre environment. Play a part in achieving both the company's and our client’s business and...

Another one!! We are growing again, are you ready ? We are looking for our next Quality Lead to support the QA department by using operational expertise to improve and maintain an excellent level of quality and promoting success through proven leadership, analytical thinking, effective reporting & communication skills. The QA Lead is responsible for...

Operations Executive (Call Centre BPO) **Salary**: up to R1.8m p/a CT - CBD **Responsibilities**: - Managing the daily running of the operations at a granular level - Responsible for the delivery of the annual business plan and the operating plan - Managing all aspects of team activities in order to meet revenue, quality and budgetary goals - Ownership...

**Job Title**: Senior BPO (Business Process Outsourcing) Manager (Insurance/Medical) **Start Date**: Flexible **Location**: Cape Town **Job Type**: Full Time | On-site **Salary**: Base + Benefits **Requirements**: - Bachelor’s Degree or Certificate of Higher Education - At least 5 years of previous experience in BPO centres management - Customer...

**PURPOSE OF THE JOB**: The main purpose of this position is to oversee all function and controls for existing and new BPO business implemented. **MAIN RESPONSIBILITIES**: Key Responsibilities: - Communication with customers, contribute to customer relationship development by building, maintaining constructive relationships with existing and new BPO...

Another one!! We are growing again, are you ready ? We are looking for our next Quality Lead to support the QA department by using operational expertise to improve and maintain an excellent level of quality and promoting success through proven leadership, analytical thinking, effective reporting & communication skills. The QA Lead is responsible for...

Our client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the **CBD of Cape Town** through the appointment of a Senior **BPO / Project Manager** to oversee all functions and controls of existing and new BPO business implemented. Minimum...

Attention all Leaders and Trailblazers! Are you ready to embark on an exhilarating journey with amplify5? As we take on new and exciting partnerships, we are seeking vibrant, experienced, and passionate Leaders to join our Team. At amplify5, we're not just building a workplace - we're creating a vibrant, high-performing centre with a culture that's...

**Position: Senior Recruitment Manager (Bulk Hiring in BPO/Contact Center)** **Job Location: Cape Town, South Africa** MUST HAVE: - **(BPO/Contact Centre) Domain**: - **Bulk Hiring Expertise** Key Responsibilities - Meeting hiring targets, salary budgets, cost per hire and SLAs as per the defined plan - Develops sourcing plans through low cost channels...

**KNOWLEDGE AND SKILLS**: Proficiency in MS Office Good interpersonal & conflict resolution skills Good team leadership and people management skills Grade 12 / Matric essential Diploma/Degree Advantageous Previous Team leader experience within a Contact Centre environment BPO Experience Essential Telecommunication experience highly advantageous Good...

Our client requires a Senior BPO Manager who is passionate about delivering exceptional customer service, and has a strong background in the insurance industry. In this role, you will oversee all functions and controls for existing and new BPO business implementations, focusing on fostering positive relationships with key customers and driving business...

**Our client in the BPO sector is looking for a CCM Manager.** **Responsibilities**: - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. - Develop company systems for customer...

QUALITY ASSURANCE - Design, implement and improve company quality standard related to Sales Agents daily calls. - Analyze data in order to find areas for growth. - Training, motivating, coaching, and correcting employees to ensure that standards are met in relation to the score cards provided and implemented daily for both shifts. - Create reports to track...

Head of Operations **Salary**: up to R1.8m p/a CT - CBD **Responsibilities**: - Managing the daily running of the operations at a granular level - Responsible for the delivery of the annual business plan and the operating plan - Managing all aspects of team activities in order to meet revenue, quality and budgetary goals - Ownership of all aspects of...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

Our client is looking to appoint Quality Analysts with at least 2 years of experience. **Responsibilities**: - Developing Evaluation Programs - Keeping track of the key industry trends - Monitoring Customer Interactions - Calibration Sessions - Utilization of Technology - Training and Coaching - Compliance Monitoring - Driving Innovation and Optimizing...

**Job description** **Job Overview** - Directly responsible for the development of the agents. - Manages and develops assigned team to meet and exceed performance, quality, end user satisfaction, customer satisfaction, team uptime and any other relevant key operational metrics by providing guidance, support, and education to agents. - Reviews teams and...

A bit more about the Opportunity...: You will be working onsite leading members Experience in customer service/collections and/ credit management will be a distinct advantage. Knowledge of HR labour laws. Manage contact centre performance in line with Sigma policies and procedures to meet performance targets. Manage utilisation of staff in line with the...