Team Leader International Contact Centre

**amplify5 continue to grow!** We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. Are you a leader who is proactive, wanting to take ownership of the team, being responsible for developing their performance and acting as the main point of...

Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

**Quality Analyst** Exciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyze...

We are an established International Courier Company seeking to give young individuals from designated groups, with mínimal experience an opportunity to join our Training programme within our Contact Centre and equip themselves with skills that will enable them to work in a contact Centre environment. The position will be based at our office in Airport...

amplify5 continue to grow! **Team Leader** We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. Are you a leader who is proactive, wanting to take ownership of the team, being responsible for developing their performance and acting as the main...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

Another one!! We are growing again, are you ready ? We are looking for our next Quality Lead to support the QA department by using operational expertise to improve and maintain an excellent level of quality and promoting success through proven leadership, analytical thinking, effective reporting & communication skills. The QA Lead is responsible for...

amplify5 continue to grow! **Team Leader** We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. We are seeking a dynamic and experienced Sales Team Leader specializing in Gap and Vehicle Insurance to lead our sales team to success. This role...

One of  Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.Purpose of the JobYou will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable...

Technical Team Leader Required! **Responsibilities**: - Lead and inspire a team of service agents, ensuring the delivery of top-notch 1st line technical support to customers. - Manage, monitor, evaluate, and develop team performance in alignment with established KPIs. - Provide coaching, feedback, and ongoing training to enhance the team's skills and...

Job Title: Contact Centre AgentLocation: Cape TownJob Type: Full-timeReports to: Contact Centre Manager & appropriate DirectorThis is an exciting opportunity to join our team at The Legends Agency as a Contact Centre Agent. We are looking for a highly motivated and customer-focused individual to join our team and contribute to the success of our contact...

Advert reference: click_014144 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To provide the required level of customer service to...

**Listing reference**: 017084**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To provide the required level of customer service to Clicks Group customers, to...

**Job Number** - 71808 **Job Type** - Permanent **Job Title** - Contact Centre Sales Expert **Computer Skills** - Sales **Industry** - Call Centre **City** - Cape Town **Province** - Western Cape - Do you have a flair for International Inbound Sales?- Our Company is seeking charismatic Sales Experts to work on an International Inbound Sales Campaign....

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 – 20h00Saturday & Sunday: 09h00 – 18h00Experience is not necessarily required as training will be provided but this will be a...

A managed care company based in Cape Town is recruiting for a professional, motivated and well-spoken Contact Centre Agent to fill this vacancy. **Job Purpose**: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to...

**REPORTS TO**:OPERATIONAL EXECUTIVE **MAIN PURPOSE OF JOB**: The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the...

Role PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment...

**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...