Group Reservationist

4 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy
- Group Reservationist**

**Luxury Hospitality Group
- Cape Town**

**Requirements**:

- Hospitality or Reservations Qualifications beneficial
- Minimum of 3 years’ Hospitality dedicated group reservations experience (FIT’s and Group Itineraries) in a similar position at a 4/5-Star group(Essential)
- Proficient in reservations systems (BOH Experience in these systems), MS Office, MS Word & MS Excel
- IT skills and social marketing experience beneficial
- Very strong multi tasker who can handle a high volume of queries professionally
- Excellent command of the English Language (verbal & written)
- High level of telephone etiquette & excellent all-round communication skills
- Must be a well organised team player who is capable of working independently with initiative and must be meticulous in work performance
- Incredibly detail oriented and organised

**Description**
- Greet guests over the phone in a friendly, courteous manner (within 3 rings).
- Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time.
- Actively listen and respond positively to guest questions, concerns, and explain guarantee, special rate and cancellation policies to callers.
- Verify and record reservation information accurately on the system
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations
- Research the options extensively so as to upsell the property to the client
- Identify and record special billing instructions.
- Note all special requests or VIP accommodation accurately.
- Deal with pro-forma invoices and following-up on prepayments
- Responsible for online bookings (Third Party Websites).
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors and Managers

**Package on offer**
- Highly Competitive Salary
- Live out in Cape Town
- Other company benefits to be discussed

**Starting Date**: ASAP

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