Reservationist (Late Shift) - Luxury Hotel Group
4 days ago
Luxury Hotel Group is seeking a dynamic and experienced Reservationist, **late shift only (2pm - 10pm)**, to join their team and contribute to the success of their renowned luxury hotel group. As a Reservationist, you will play a crucial role in ensuring seamless and personalized reservations for discerning guests.
**Key Responsibilities**:
- Manage and process reservations through the Opera reservations system.
- Provide personalized assistance to guests, offering information about room availability, rates, and packages.
- Ensure accuracy in reservation details and maintain up-to-date information in the system.
- Coordinate with other departments to fulfill guest requests and preferences.
- Collaborate with the front office team to optimize room allocations and maximize occupancy.
**Qualifications**:
- Proven experience as a Reservationist in a luxury hotel environment.
- Proficiency in using the Opera reservations system is essential.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask in a fast-paced environment.
- Knowledge of local attractions and amenities to assist guests effectively.
**Requirements**:
- Minimum of 3 years of experience in a similar role within the hospitality industry.
- Diploma or degree in Hospitality Management or related field preferred.
- Availability to work flexible hours, including weekends and holidays.
- Fluency in English; additional languages are a plus.
- Professional appearance and demeanour.
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