Training Manager
7 months ago
**Training Outbound Call Centre Sales Agents**
Important points to take note of:
- **HYBRID OFFICE based in Century City, Cape Town**:
- **OWN equipment required **_**(Please see requirements below)**_
- **Salary highly negotiable based on experience and to be discussed in interview.**
In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call centre agents, managing the training budget, and supporting employees to keep productivity up.
To ensure success as a call centre trainer, you should have excellent knowledge of call centre procedures and expertise in quality assurance. Ultimately, a top-notch call centre trainer should be a friendly, approachable individual with effective teaching and communication skills.
**Requirements**:
- More than 4 years experience **training** outbound call centre sales agents (theoretical & practical training skills)
- **No criminal record**:
- Own **reliable laptop**:
- Own **USB headsets**:
- Own **smartphone** (for WhatsApp communication with employees)
- **Stable internet connection: FIBRE / FIXED LTE ROUTER** no less than **10mbps** upload and download speed
- **Two contactable references**:
- Dedicated **workspace** for yourself at home (comfortable chair and table)
- Reliable transport and willing to travel to Century City, Cape Town every day.
**Salary**: R15,000.00 - R18,000.00 per month
Application Question(s):
- What Trainer experience do you have training Outbound Call Centre Sales Agents? Please specify company name, job title and duration, i.e., "Amazing Vouchers, Call Centre Trainer, Jan2015-Dec2020"
- Are you currently employed?
- What is/was your current/recent basic salary/earnings per month?
- What is your MONTHLY BASIC salary expectation?
- Do you have your own reliable laptop?
- Do you have a stable internet connection no less than 10mbps upload and download speed installed at home? If yes, please specify:
- Do you have your own smartphone?
- Do you have your own USB headsets? If not, will you be willing to buy a USB headset should you be successful?
- Do you have reliable transport and willing to travel to Century City, Cape Town every day?
**Experience**:
- Training Outbound Call Centre Sales Agents: 3 years (required)
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