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Training Administration Assistant
2 weeks ago
An opportunity exists in the Mazars Academy department within Mazars in South Africa, an international professional services firm based at Mazars House in beautiful Century City, Cape Town.
**Purpose of Role**
**Duties and Responsibilities**:
**Programme co-ordination**
- Set up the technical aspects of webinars and events.
- Proactively addressing and solving problems as they arise.
- Liaise closely with and support facilitators / presenters to effectively deliver learning programmes in terms of learning material and assessments.
- Provide customer service and support to clients.
**Programme administration and LMS upkeep**
- Administer and input all necessary data onto the Learning Management System.
- Process user progress report per programme (report setup).
- Update programme documents, feedback and evaluations / assessments.
**Relationship building and customer service**
- Monitor programme enquiries, bookings and attendance to ensure targets are met.
- Correspond and liaise with learners and be the main point of contact between learners and facilitators pre-program 1-3 weeks before delivery, and one week after.
- Ensure professional working relationships with key partner organisations are maintained.
**Minimum Requirements**:
- Strong interpersonal skills with the ability to collaborate effectively with clients and colleagues.
- Grade 12
- Bachelors Degree Advantageous
- Proficient in Microsoft Suite (Outlook, Word, Excel, Teams, etc.).
- Must have professional language, communication, and organisational skills.
- Have the ability to deal with sensitive information on a confidential basis.
- Must have relationship-building skills and the ability to work effectively in a team.
- Have the ability to work on Mac and PC.
- This role offers flexibility, and working from home is available after probation period.
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