Hospitality Training Facilitator
4 months ago
Hospitality Jobs Africa is seeking an experienced Training Facilitator for our client in Cape Town. The Training Facilitator role involves designing and conducting comprehensive training for the Sales and Support Teams in Cape Town (and eventually in Kenya and Tanzania). This includes system training, process knowledge, and introducing new features. The Facilitator, alongside the Group Commercial Training Manager, will train new and current staff, assess ongoing training needs, and refine training materials. The role might also extend training to other Group entities and include relief consulting during peak sales periods.
**Key Responsibilities**:
**Identify Ongoing Training Needs**:
- Conduct regular analyses to assess training requirements within Commercial, Sales, and Support Services Teams.
**Design and Execute Training Interventions**:
- Create training programs for Sales and Support Services roles based on specified content areas.
- Review and update existing training materials when necessary.
- Coordinate and lead training sessions for new and existing team members.
- Collaborate on training efforts for other commercial departments alongside HOD and line management.
**Monitor and Improve Training Effectiveness**:
- Continuously assess the impact and delivery methods of training content to ensure effective knowledge transfer.
**Maintenance Training**:
- Keep training materials updated with new system features and relevant updates.
- Track training progress of Commercial, Sales, and Support Services Teams to maintain knowledge standards.
**Remedial Training**:
- Collaborate with HR, Line Managers, and Senior Managers to identify employees in need of remedial training.
- Design and execute tailored remedial training plans to address individual employee
**Process Training for New Starters and Future Expansion**:
- Collaboration with Support Services Manager for Support Services Team processes:Confirmation process
Rate query investigations and rate sheets
Reconfirmation processes
Client Travel Documentation
Supplier services tab in Bazaruto
**Product and Destination Training**:
- Design and deliver regular destination training in collaboration with the Product team.
- Keep destination training materials updated and accurate for staff training.
- Utilize Training Academy materials and videos to encourage employee engagement.
- Review and update destination assessments for relevancy in collaboration with the Product Team.
- Provide comprehensive and fair feedback on destination assessments.
**Sales Consultant Responsibilities**:
- Offer proactive support during high sales periods.
- Handle agent safari requests, ensuring accurate planning and costing.
- Provide suggestions for itinerary design, routing, logistics, upselling, and alternatives.
- Follow booking procedures outlined in the operating manuals.
- Complete safari files and pass them to the Support Services team for confirmation.
- Foster positive relationships with internal and external stakeholders for smooth sales operations.
- Gather feedback from agents after safaris.
- Identify sales improvement opportunities and contribute to team performance.
- Promptly report any issues to the line manager.
**Requirements**:
- Experience in, and knowledge of **East Africa Safari Sales is required**:
- Experience in, and knowledge of **Safari Sales in other destinations is an advantage**:
- **5 — 10 years of experience** in the broader industry sector (hospitality & tourism).
- Experience and a good understanding of the **safari tourism environment.**:
- Experience as many aspects of the industry as possible.
- Good experience with travel & reservation systems**:Bazaruto, Res Request, and HubSpot, Office 365, Teams, and Outlook file management + Charter flight booking system (Aero CRS)**:
- Excellent communication skills, a service delivery mindset, and a strong customer service focus.
- Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environment.
- Strong administration and organizational skills with great attention to detail.
- Experience in and willingness to handle issues outside of office hours when required.
**Conditions And Working Hours**:
- This full-time role is based in our Cape Town office. The working hours are generally from Monday - Friday for 9 hours a day with an hour for a lunch break.
- A hybrid work environment is applicable, however, there are certain training days that will require a physical presence in the office. The work-from-home guidance document is available in the HR Policy pack and describes the approach in detail.
- While we remain in a flexible work environment the nature of our business may require us to be present in the office over and above the minimum number of days, these will be communicated with as much advance notice as possible.
- Overtime may be required during peak periods, for which you may be compensated with time off in lieu. You
-
Training Facilitator
7 months ago
Century City, South Africa Spur Full time**Job Advert Summary**: Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has seven brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. In order to retain an exceptional talent pool, the...
-
Facilitator/Assessor/Moderator
2 months ago
City of Tshwane Metropolitan Municipality, South Africa Posh Accredited Training Full timeOpportunity to facilitate/Assess and Moderate for Agri seta Learnership programme 2025 in Mix Farming/ Animal Farming and Plant Production under Posh Accredited Training.Be willing to travel or relocateBe able to facilitate/ Assess or Moderate fluently in Zulu, Sotho and English.Be registered with Agri seta and have qualified Facilitator or Assessor or...
-
Training Administration Assistant
5 months ago
Century City, South Africa Mazars Careers Full timeAn opportunity exists in the Mazars Academy department within Mazars in South Africa, an international professional services firm based at Mazars House in beautiful Century City, Cape Town. **Purpose of Role** **Duties and Responsibilities**: **Programme co-ordination** - Set up the technical aspects of webinars and events. - Proactively addressing and...
-
Clinical Facilitator
3 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full time- National Diploma in Nursing or related discipline - Registered Nurse with current SANC registration - Minimum of 3 years post graduate experience - A minimum of 2 years Private Hospital work experience - ICU experience and Ventilator trained essential - Intermediate computer skills, including all Microsoft Office programs (Word, Excel, Email) - drivers...
-
Mediator
5 months ago
Century City, South Africa Resolve and Change Systems (RACS) Full time**MEDIATORS REQUIRED** Resolve and Change Systems (RACS) is seeking highly skilled and experienced mediators to become a part of our esteemed professional panel. As a member of this panel, you will have the opportunity to be called upon and contracted by RACS to provide mediation services as and when needed. At RACS, we are committed to promoting effective...
-
Hospitality Support Manager
4 weeks ago
City of Johannesburg Metropolitan Municipality, South Africa Sodexo Group Full timeAre you passionate about delivering first-class hospitality and service? Wellington College, a leading name in education, is looking for a dynamic and innovative Hospitality Support Manager to join our Operations team. At the forefront of our vibrant hospitality team, this pivotal role blends leadership, innovation, and passion for service. Whether...
-
Hospitality Support Manager
3 weeks ago
City of Johannesburg Metropolitan Municipality, South Africa Sodexo Group Full timeAre you passionate about delivering first-class hospitality and service? Wellington College, a leading name in education, is looking for a dynamic and innovative Hospitality Support Manager to join our Operations team. At the forefront of our vibrant hospitality team, this pivotal role blends leadership, innovation, and passion for service. Whether...
-
HR Professional
5 months ago
Century City, South Africa Guud Full timeAs an HR professional working directly with medical staff, your job description would encompass a range of specialized responsibilities tailored to the unique needs and challenges of healthcare professionals. - Credentialing and Licensing: Manage the credentialing and licensing process for medical staff, ensuring compliance with regulatory requirements and...
-
Assistant Restaurant Manager
5 months ago
Century City, South Africa HotelJobs.co.za Full timeAn Assistant Restaurant Manager position is available at this busy, trendy high-end restaurant. The main purpose of the role is to assist the Restaurant Manager with the smooth running of the Restaurant, ensuring that the desired standard of both the product and guest service is upheld. **Responsibilities**: - Oversee the entire shift in terms of staff,...
-
Professional Nurse: ICU
3 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeDuties & Responsibilities: - Monitor and assess critically ill patients, providing necessary interventions and treatments - Administer medications and treatments as prescribed by physicians - Collaborate with the healthcare team to develop and implement patient care plans - Stay up-to-date with advancements in critical care nursing - Deliver quality nursing...
-
Manager
5 months ago
Century City, South Africa Mazars Careers Full timeIf you have the right experience, want to work for a key player in the industry and have the drive to succeed and to build the next step in your career, then we would love to hear from you. **Duties and Responsibilities**: - Process and reconcile monthly client transactions from source documents - Review monthly client transactions - Produce monthly...
-
Store Manager
5 months ago
Century City, South Africa Sweetbeet (Pty) Ltd Full time**Purpose of the position** The Store Operator is responsible for managing the daily operations of the store and is accountable for the overall performance of his/her team and store. Duties includes staff management, maintaining high production, productivity, quality, hygiene and customer-service standards. **Key Performance Areas** **Store Operations** -...
-
HR Officer
5 months ago
Century City, South Africa HotelJobs.co.za Full timeAre you a dynamic HR professional ready to contribute your skills to a thriving organization? An exciting opportunity awaits you in Cape Town. Join our client in the heart of the city as an HR Officer, where your expertise in human resources and payroll will play a pivotal role in their success. - HR Administration: Manage day-to-day HR operations, including...
-
Marketing Manager
5 months ago
City Bowl, South Africa HotelJobs.co.za Full time**Incredible opportunity to work with a truely amazing brand in the Hospitality Industry!** **Title: Marketing Manager with excellet SEO and Influencer experience across on Social Media platforms** **About the role** - ** Proficient in Google Suite**: - ** Strong on Social Media across all platforms**: - ** Running hospitality events** As MARKETING...
-
Key Account Associate
5 months ago
Century City, South Africa ACDC Dynamics SA Full time**What we are looking for**: We are looking for an experienced, go-getter & passionate **Key Accounts Associate** to maintain and develop business orientated relationships with existing and new clients. **Who we are**: We are a leading manufacturer, importer and distributor of products in the **electrical industry** with a focus on general electrical...
-
Programme Specialist
5 months ago
Century City, South Africa NACOSA Full time**About NACOSA**: We started as a convention intent on bringing together organisations working on HIV. We now render services and disburse funds towards a coordinated response to HIV, TB and GBV as public health threats. As an organization, we work at national, provincial local and community levels and strive to embody the ideal spirit of NACOSA. We strive...
-
Paralegal
5 months ago
Century City, South Africa NACOSA Full time**About NACOSA**: We started as a convention intent on bringing together organisations working on HIV. We now render services and disburse funds towards a coordinated response to HIV, TB and GBV as public health threats. As an organization, we work at national, provincial local and community levels and strive to embody the ideal spirit of NACOSA. We strive...
-
Product Manager
5 months ago
Century City, South Africa BYTE ORBIT Full timeThe product manager is responsible for identifying the customer needs and the business objectives that a product will fulfil. They are responsible for articulating success metrics and rallying a team to turn that vision into a reality. They are also responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products...
-
Operations Manager: Panarottis
5 months ago
Century City, South Africa Spur Full time**Job Advert Summary**: Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has Ten brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella, Nikos Coalgrill Greek, Doppio Zero, Modern Tailors and Piza e Vino. In order to...
-
Human Resources Business Partner
2 months ago
Century City, South Africa White Hat Gaming Full timeMoonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state-of-the-art technological designs and features. We hire experienced top talented...