Training Facilitator

7 months ago

Century City, South Africa Spur Full time

**Job Advert Summary**:
Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has seven brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. In order to retain an exceptional talent pool, the group endeavours to create a great place to work, building a collaborative and innovative performance-based culture which enables each employee to thrive on his or her unique Spur Corporation journey. Spur Corporation’s employees are passionate and purpose-driven people growing great brands. Through their dedicated service and talent, they offer support to the group’s endeavours and operational activities, offering an exceptional return on investment to all its shareholders. A career at Spur Corporation is an opportunity for an employee to nurture, learn, grow, and realise their full potential.

A position has become available in the Training Department at the Century City Office, Cape Town for a Training Facilitator. As a dynamic hospitality training facilitator, you will be responsible for designing, implementing, and delivering engaging training programs to enhance the skills and knowledge of our hospitality staff across our brands within your region. You will play a pivotal role in fostering a culture of excellence, ensuring our team consistently provides outstanding service to our franchise partners, enabling them to provide excellence of service to their guests and thereby improving their bottomline.

**Minimum Requirements**:
**Minimum Requirements**:
**Qualifications**
- A Bachelor’s degree in hospitality management
- Relevant certifications in training or hospitality management or a related field would be advantageous.

**Knowledge and Experience**
- Proven experience in designing and delivering training programs, preferably in the hospitality industry.
- You will require a strong knowledge of hospitality operations, customer service, and industry best practices.
- You will require excellent communication and interpersonal skills with the ability to engage and motivate diverse groups of individuals.
- You are required to be tech-savvy, with proficiency in using multimedia tools; open to adapting and engaging with new technology to improve efficiency and digitisation of processes. Experience with using / administering e-learning platforms is desirable.
- Enthusiastic, energetic, and passionate about developing others in a fast-paced and dynamic environment.
- Ability to adapt training methodologies to different learning styles, attendee needs and preferences.

**Duties and Responsibilities**:
**Responsilibilities**:

- Anticipate, design and implement relevant, accurate, comprehensive, dynamic and interactive training materials, including presentations, manuals, and multimedia content in your training programs for various roles within our franchised restaurants, including franchisees, operators, management and front-of-house and back-of-house staff; across all our training channels.
- Careful, insightful and development of training evaluations (tests / assessments / assignments) to measure the effectiveness of programs, demonstrate the developmental change in the individual and the environment they are from and make necessary improvements.
- Deliver vibrant, exciting and personalised training facilitation sessions with the objective focussed on real, measurable development and value attribution to all attendees and the environments they return to.
- Ability to easily context switch between brands, using appropriate jargon and with the necessary understanding of the differing environments (this detail will be provided to the successful applicant).
- Active role in monitoring, measuring and promoting the development of the people within the restaurants against our development programs
- Stay updated on industry trends, best practices, and new technologies to continuously enhance training programs and methods.
- Collaborate with brand and marketing leads to identify training gaps and tailor programs to meet specific needs.
- Foster a positive learning environment that promotes continuous improvement and employee engagement.
- Able to prepare and manage budget responsibilities and manage company assets with due care and diligence.
- Dedicated to the planning process to ensure stakeholders needs are met, team alignment and collaboration
- Experience in developing own training sales pipeline through deep understanding of needs of stakeholders, anticipating and adapting to their needs as required, always delivering demonstrable value.
- Travel to assigned regions and hubs within South Africa.
- Management Reporting, used to and comfortable with generating relevant and insightful management reports with analysis and insights. Able to use data to propose change and new ways of improving training and facilitation.

**Attributes**:

- Passionate about th

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