User Experience Researcher, Build for Africa

6 days ago

Johannesburg, South Africa Google Full time

Minimum qualifications:

- Experience conducting qualitative research including interviews, usability testing, diary studies, contextual inquiries, surveys, and benchmarking.
- Experience working in the emerging markets space.
- Experience in Sub-Saharan African markets.

Preferred qualifications:

- Master’s degree or PhD in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, Information Science, Human Factors, other Social Sciences, or a related field.
- Experience with graphic and video editing tools creating visually intuitive graphs and slide decks.
- Experience working with Small/Medium Businesses.
- Excellent verbal and written communication, including communicating research results in a clear, concise, and compelling way through written reports and presentations.
- Ability to speak and write fluently in Kikuyu, Dholuo, Kamba, siZulu, Sesotho, Setswana, or Afrikaans.

**About the job**:
The Build for Africa (BfA) mission is to “Build a more helpful Google for Africa” through our cross-functional team’s focus on the three pillars of Product, Partnerships, and Investments.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

**Responsibilities**:

- Conduct a full range of research activities including fieldwork, literature reviews, design sprints, surveys, and other relevant research approaches.
- Work in collaboration with the team to understand and frame the research questions/needs, and quickly develop a research plan to address research goals and hypotheses.
- Engage cross-functional stakeholders to align on research needs and quickly define projects that clearly convey the goals, hypotheses, recruiting characteristics, methods to be used, and expected impact.
- Conduct user studies with a range of methodologies such as interviews, literature reviews, surveys, and relevant approaches to answer the research questions.
- Analyze, synthesize, and interpret study findings into key insights to be delivered to cross-disciplinary stakeholders in a clear, concise, and compelling way.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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