User Experience Architect

7 days ago

Johannesburg, Gauteng, South Africa Kandua Full time

About Kandua

We're part of Plus Ecosystem Ventures, a subsidiary of Santam, giving us the perfect blend of innovation and corporate muscle. This setup allows us to drive growth and stay ahead in the market.

Kandua's mission is to empower small home service businesses by connecting them to customers and streamlining their operations. We aim to bridge the gap between skills and livelihoods, enabling those who help us every day to thrive.

Kandua.com is South Africa's leading online marketplace for home services, connecting over 40,000 rated home service professionals with around R50 million worth of work opportunities each month. Our partnership with Santam provides access to business customers, while the Kandua for Pros app puts a virtual headquarters at your fingertips – send quotes and invoices, accept payments, manage communication, and track performance, all from a mobile phone safely stored in the cloud.

Job Summary

We're looking for a full-time mid-level product designer to join our team, bringing expertise in research and visual design. As a Product Designer, you'll work closely with the Product Manager in discovery work to understand our customers' pain points and develop solutions to address them. Your primary focus will be on ensuring our product is intuitive and easy to use, updating existing user flows, and creating new ones as we expand our features and products.

Our Product Designers are responsible for crafting seamless CX, UX, and UI experiences. We regularly build wireframes and prototypes to test with customers, refine, and iterate until we know what we're building is usable and effective. After this, you'll finalize the User Interface design for developers to deliver the product.

You'll collaborate with other Product Designers to provide feedback, contribute to our design system and user interview library, and tackle challenging work daily. You'll work with a team of like-minded, driven individuals.

Key Responsibilities

  • Analyze business problems and use data to design customer-centric solutions that meet their needs.
  • Conduct customer research to gain insight into their pain points and challenges.
  • Build wireframes and prototypes to test with customers and refine until we believe the solution is highly usable.
  • Explore multiple potential solutions to given problems, making informed decisions about the best approach.
  • Optimize applications to maximize usability and provide an excellent experience.
  • Develop the final UI designs and work closely with the engineering team to ensure quality.
  • Define interaction models, user task flows, and UI specifications.
  • Collaborate with the interdisciplinary product team to incorporate a visual or brand identity into the finished product.
  • Tackle any tasks necessary to support Kandua's growth and success.
  • Design and produce marketing materials, including digital and print assets, that align with the brand's visual identity and messaging.

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