User Experience Researcher, Build for Africa

22 hours ago

Johannesburg, South Africa Google Full time

Minimum qualifications:

- Bachelor's degree in Human-Computer Interaction, Anthropology, Psychology, Computer Science, Behavioral Economics, or equivalent practical experience.
- Experience collaborating with multidisciplinary User Experience and/or Product teams on technical implementation.
- Experience utilizing a range of qualitative methods, integrating user research into product designs, and design practices.

Preferred qualifications:

- Master's degree or PhD in Human Factors, Psychology, Human-Computer Interaction, Cognitive Science, Computer Science, Information Science, or a related field.
- Experience in research and insights in Sub-Saharan Africa.
- Knowledge of user experience research methods and techniques, such as lab-based usability studies, field research, usability inspections, creation of user profiles or personas, participatory design, survey research, experiment design, and statistical analysis.

**About the job**:
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

**Responsibilities**:

- Conduct a full range of research activities including fieldwork, literature reviews, design sprints, surveys, and other relevant research approaches.
- Develop research materials (e.g., interview protocols, usability test scripts, screeners, etc.).
- Work with the team to understand and frame the research questions/needs, and quickly develop a research plan to address research goals and hypotheses.
- Engage with cross-functional stakeholders to align on research needs and quickly define projects that clearly convey the goals, hypotheses, recruiting characteristics, methods to be used, and expected impact.
- Analyze, synthesize, and interpret study findings into key insights to be delivered to cross-disciplinary stakeholders in a clear, concise, and compelling way.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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