Account Manager, Retention

2 weeks ago


Nelspruit, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: Nelspruit
Job Posting Title: Account Manager, Retention
Time Type: Full Time

**Main Purpose of The Role**:
The main purpose of this role is to maintain and grow existing customer base for the allocated Branch and meet monthly and annual retention targets.

**Minimum Requirements**:

- 2-3 years Key Account Management / sales experience.
- Experience in prospecting for new business.
- Experience in achieving retention targets set.
- Tender Management.
- Experience in selling cross silo solutions.
- Maintain and grow existing customer base.
- Reporting day to day to the Sales Manager.
- Weekly and Monthly reporting (where needed / requested).

**Electives**:

- Basic understanding of our industry and supply chain.
- Strong administrative skills with high attention to detail.
- Strong business development skills.
- Professional conduct & appearance at all times.

**Qualifications**:

- Matric (essential)

**Computer packages**:

- MS Office (Intermediate)
- Excel (Intermediate)
- PowerPoint (Intermediate)

**Duties and Responsibilities**:

- Maintain and grow the existing client base in the Distribution market for the allocated Region and meet monthly and annual retention targets that have been set.
- Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
- Manage client relationships, both existing and new where applicable.
- Monthly billing and financial reporting shared with the various stakeholders.
- General administrative duties - daily.
- Represent the DSV brand.
- Analysis of sales related information and report weekly to Regional Sales Manager.
- Maintaining client data and update regularly.
- Continuous reporting on competitor and industry analysis.
- Assist in tender/proposal production and delivery (preparation and presentation).
- Create sustainable value for customers by adopting an innovative approach to their business.
- Ensure that the required monthly and accumulative targets are met.
- Implementation and communication of signed business is shared with all stakeholders.
- Management of debtor’s days of clients within the company’s requirements.
- Ensure regular Inter department communication.
- Identifying cross silo solutions and work with other Department heads to ensure successful partnerships
- Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
- Carry out any other duties as may be requested by Management.
- Update and maintain the internal CRM System.
- Meet the expected client call ratio KPI as indicated by your Manager.

**DSV - Global transport and logistics**

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.


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