Workshop Service Manager

2 weeks ago


Nelspruit, South Africa Hedz Recruitment Solutions Full time

Our client a well established Dealership requires the services of a Workshop Service Manager for the Nelspruit area.  **Basic R30 000 - R40 000 + Company Vehicle + Fuel + Incentives.**
- At least 5+ years experience as a Workshop / Service Manager with a reputable brand at dealership level.
- Strong Customer-Facing Skills
- Skilled at marketing and accounting.
- Must be business-oriented
- Strong Written and Verbal Communication
- Knowledge of factory standards and audits
- Creative Problem-Solving
- Technical / Mechanical aptitude
- Target driven
- Strong knowledge of workshop

**Duties**:

- Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability
- Ensure delivery of customers vehicles on time
- Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics
- Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
- Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals
- Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale
- Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance record.

**Job Types**: Full-time, Permanent

**Salary**: R40,000.00 - R80,000.00 per month

**Experience**:

- Workshop Manager: 5 years (required)


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