Service Manager

2 weeks ago


Nelspruit, South Africa Unique Personnel Full time

**Job Number**
- 69277

**Job Type**
- Permanent

**Job Title**
- Service Manager

**Computer Skills**
- Windows (basic)

**Industry**
- Automotive

**City**
- Nelspruit

**Province**

**SUMMARY**
- A reputable automotive company is looking for a trustworthy, experienced, and reliable individual to join the team as a Service Manager for their Nelspruit branch.**KEY RESPONSIBILITIES**
- Includes but not limited to;- Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability
- Ensure delivery of customers vehicles on time
- Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
- Maintain a high level of customer satisfaction to increase retention and referrals
- Oversee all day-to-day job duties within the automotive service department with a focus on high employee morale and customer satisfaction
- Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance record.
- Oversee regular stock takes to ensure small tools and parts are allocated correctly**Inherent Requirements**

**_QUALIFICATIONS/LICENSE_**
- _Red Seal Technician qualification would be advantageous_

**_EXPERIENCE AND SKILLS _**
- _Sound technical knowledge_
- _Minimum of 05 years’ experience in managing a mechanical workshop (passenger/commercial)_
- _Parts experience will be advantageous _
- _Good communication skills (verbal and written)_
- _Good management skills_
- _Bilingual (English &Afrikaans)_
- _Business and financial acumen_
- _Organizing and planning ability_
- _Computer literate_
- _Customer service driven_
- _Pro-active and problem-solving abilities_

**GENERAL REQUIREMENTS**
- Clear criminal record
- Willing to work shifts and overtime
- Live in Nelspruit

**What Qualification**
- Red Seal Technician

**Minimum Qualification**
- Certificate

**Status**
- Available


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