Project Manager
7 days ago
CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.
Project Manager will accomplish project objectives by planning and developing project activities. This role is customer oriented and must support the client Implementations for the Delivery organization.
**Position Details**:
One of the largest operational support solutions (OSS/BSS/Monetization) providers, CSG provides solutions to a global client base. Join an elite team of IT professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams. Our Project Managers serve as the main contact for CSG product(s) knowledge for our client through projection completion.
We are looking for a Project Manager who will accomplish project objectives by planning and developing project activities. This role is customer oriented and must support the client Implementations for the Delivery organization.
**Key Areas of Responsibility**:
Manages negotiates project implementation time frames, overall project plan including deliverables, testing, and implementation support
Project management solutions for clients taking full delivery ownership and embedding the delivery methodology into our project delivery approach. Typical scope - Project(s) or component(s) of a larger project.
Provides overall leadership to entire project team, including overseeing other functional team leaders
Creates and manages the estimates, project plan, project schedule, resource allocation and expenses to ensure targets are reached
Ensures that customer deadlines are met within project budgets
Plans and integrates the work of multiple teams on a project
Identifies issues and risks in a timely manner and develops/implements appropriate mitigation and contingency plans
Reports project status in a timely and accurate manner
Communicates with internal/external clients to determine specific requirements and expectations; manage client expectations as an indicator of quality, perform timely escalations
Works with the relevant managers for project staffing and resource releases
Follows the project life cycle methodology defined under the process framework
Ensures compliance to principles of quality assurance and document management within the Services delivery team.
Provides line management function and provide input on team performance and reward
Responsible for maintaining positive and ongoing relationships with clients
Takes on project supervisory responsibility and provides mentorship and coaching to an entire project team
Will maintain the customer relationship as the firs point of contact.
You will Interface with internal staff, external clients and vendors
Manages client relationships, negotiates project implementation time frames, overall project plan including deliverables, testing, and implementation support
Manages projects using standardized project management methodology and procedures
Provide weekly updates on project health, progress, and potential risks. Works on projects of diverse scope.
Drive projects that are not fully defined
Ability to execute project plans and implementation plans simultaneously
Successfully manage multiple large projects simultaneously
Complete the cost forecast and revenue forecast for projects assigned.
**Required Knowledge and Experience**:
Bachelor’s Degree or equivalent experience
5+ years of project management experience
High-level knowledge of CSG's products and services, and telecommunications and technology
Excellent organizational and project management skills
Excellent interpersonal, verbal and written communication skills
Skillful problem solver
Builds close rapport and demonstrates strong interpersonal skills
Has knowledge and skill level of applicable software tools and processes
Ability to work under pressure and meet strict deadlines and handle multiple projects simultaneously, proven organizational and negotiation skills
Ability to travel up to 40% and work non-standard hours as required Significant experience gained from working in the IT/Telecommunications industry
Significant project management experience in managing large implementation/software development projects
Knowledge and experience in agile methodology would be an added advantage
In-depth understanding of customer needs and general impact of changes in business environment and industry trends. In-depth understanding of client’s industry (wireline, wireless, data services, cable systems, pre/post-paid business models etc.)
An ability to understand and anticipate the client’s
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