Project Manager

2 days ago


Johannesburg, South Africa Jobted ZA C2 Full time

Key Performance Areas:
- Manage Projects 20%
- Customer Service 30%
- Supplier Relationships 20%
- Internal Co-ordination 20%
- Management Reporting 10%

Competency Requirements for Position
Knowledge:
- Understanding of networks in the telecommunications industry, especially SDWAN
- Knowledge of PMBOK
- Knowledge of customer service principles

Skills:
- Intermediate skill in MS Project and MS Office
- Excellent written and verbal communication skills in English
- Project Management
- Handle customer escalations
- Multitasking and multiple project coordination

Behavioral:
- Attention to detail
- Customer Responsiveness
- Results driven
- Management
- Problem solving
- Admin orientated
- Stress tolerance
- Resilience

Minimum Qualification:
- Prince 2 / Agile / PMP
- ITIL Foundation advantageous
- Key requirement is experience in deploying SDWAN solutions

Minimum Experience:
- Minimum of 3 years experience in a Project role

Other Requirements:
- Must be willing to work weekends shifts on a monthly basis or after hours, if required

Job Grade:
- D1

Key Stakeholder Relationships

Internal
- Sales
- Global Operations
- Network Core
- Quality Assurance
- Procurement
- Supply Chain
- Commercial
- Finance
- NOC
- Technical
- VoIP

External
- Suppliers
- Customers

Key Performance Areas & Indicators

Manage Projects
- Ensure adherence to agreed project management methodology - Positive feedback from internal and external Customers
- Manage the execution of projects - Within the agreed upon constraints of quality, scope, time and cost
- Adhere to project communication strategy - Within 2 working hours of project initiation.
- Adhere to program budgets - Costs within budget - Obtain authorisation for over expenditure.

Customer Service
- Provide feedback regarding project status verbal, written and Video conferencing - Accurate and timely feedback
- Handle and resolve escalations via logical thought process and escalate internally to placate escalated situations - Within 2 working hours

Supplier Relationships
- Build and maintain effective relationships with suppliers - Positive feedback from suppliers
- Escalate to C-Level and drive for outcomes as required - Delivery of circuits within SLA

Internal co- ordination
- Identify, manage and communicate project risks, issues and overall project progress to Head of Projects - Timely and accurate reporting - Timely monthly, quarterly forecasting for delivery and revenue
- Attend and contribute to project management meetings within Project department - Weekly meetings
- Adhere and deliver on action steps

Management reporting
- Maintain accuracy of Jeopardy list - Accurate information, on time
- Comprehensive risk, supplier reports to Supply chain.
- Update client trackers - Accurate information, on time


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