Senior Library Assistant
2 weeks ago
Duties/Pligte- Providing client service, including general enquiries, training clients in navigating the Library website and finding items in the Library;- Issuing, renewing and returning library material and other administrative and service delivery duties;- Performing document delivery tasks, for example, supplying books, chapters from books and journal articles, and reserving material for short loan;- Overall responsibility for client service and the first-level handling and reporting of risk issues during after-hours shifts;- Detecting and reporting problems regarding software, printers and other IT matters in the computer areas where the Circulation Division provides support.Lewer kliëntediens met inbegrip van algemene navrae, die opleiding van kliënte oor hoe om die biblioteekwebblad te gebruik en hoe om items in die Biblioteek tevind;Uitreikings, hernuwings en terugbesorgings van biblioteekmaterial en ander administratiewe en diensleweringspligte;-
- Dokumentleweringspligte, byvoorbeeld die verskaffing van boeke, hoofstukke uit boeke en tydskirfartikels, en die reservering van materiaal;-
- Oorhoofs verantwoordelik vir kliëntediens en die eerste vlak hantering en rapportering van sekuriteitsaangeleenthede gedurende na-uurse skofte;-
- Opsporing en rapportering van probleme ten opsigte van sagteware, drukkers en ander IT-aangeleenthede in die rekenaarareas waar die Afdeling Sirkulasieondersteuning bied.
Job Requirements/Pos Vereistes- Grade 12;-
- Two years' relevant library experience;-
- Knowledge of how to search for electronic and printed books, as well as journal articles;-
- A strong client
- and service-oriented attitude;-
- Excellent interpersonal, teamwork and communication skills;-
- Good computer proficiency, including sound knowledge of the Windows environment and the Microsoft Office package.-
Graad 12;-
- Twee jaar se toepaslike biblioteekervaring;-
- Kennis van hoe om na elektroniese en gedrukte boeke en tydskrifartikels te soek;-
- n Sterk kliënte
- en diensingesteldheid;-
- Uitstekende interpersoonlike, spanwerk
- en kommunikasievaardighede;-
- Goeie rekenaarvaardigheid met inbegrip van 'n grondige kennis van die Windows omgewing en die Microsoft Office pakket.Recommendation/Aanbeveling- Knowledge of the client service environment in an academic library;- Basic knowledge of the integrated library system, Alma;- Knowledge of interlibrary loan and document delivery procedures.Kennis van die kliëntediensomgewing in 'n akademiese biblioteek;-
- Basiese kennis van die geïntegreerde biblioteekstelsel, Alma;-
- Kennis van interbiblioteek
- en dokumentleweringsprosedures.
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