Internal Sales Business Development
3 weeks ago
**Internal Sales Business Development - Power Tools**
Location: Germiston
**Salary**: R25 000CTC
- Pursue opportunities for new business.
- Service the needs of the company’s existing customers and respond to new sales enquiries to support the activities of the external sales team.
- Promote sales by differentiation of Company Products and Service - use Technical Department and Quality Department as required.
- Liaise closely with External Sales, ensuring that there is regular follow up on outstanding quotes and orders.
- Ensure Customers are fully appraised of all related issues surrounding pricing, products and delivery and that all correspondence from Customers is responded to timeously.
- Review outstanding orders and communicate with Customers - ensure that Customers are advised when an order will be overdue.
- Interact with the Factory and/or Warehouse regarding production progress / stock availability and delivery.
- Resolve customer complaints by investigating the issue, developing a solution and make recommendations to management or direct to Customer if appropriate.
- Monitor the quality of Customer service and report problems to External Sales as required.
- Monitor competition, gather market place information on pricing, new and existing products and delivery lead times.
- Ensure that Customer information on NAV is complete including all contacts, and agreed budgets and pricing categories.
- Understand and implement pricing structure as required.
- Establish stock availability / pricing and submit quotes to Customers.
- Follow up on quotes submitted to Customers as required.
- Process Sales Orders.
- Buy-out stock where necessary, ensuring optimal source and cost.
- Print Packing Instructions or Picking Slips.
- Print dispatch notes and/or invoices if required.
- Communicate with other departments and Customers as required to ensure that orders are executed correctly.
- All communication to the Customer is dealt with by the Internal Sales person. Any relevant information should be copied to the External Salesperson.
- Do whatever is required to ensure Customer Satisfaction
- Assist Directors in general management as required.
- **Minimum Requirements**:
- Must have knowledge of the products sold by the Company.
- Must have good communication and computer skills.
- Must have worked in a similar position for minimum of 3yrs.
- Effectively communicate with fellow workers so as to inspire them for continual quality improvements.
- Have a friendly and confident manner with a pleasant disposition
- Good communication skills with the colleagues and/or customers.
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