Change Manager

2 weeks ago


Durban, South Africa Webhelp Full time

**Location**
- Durban, South Africa**Language**
- English***

**Job Advert**:

- We’re looking for someone who’s not afraid of change. Someone who thrives on improvement. We’re looking for someone who never wants to stop learning or teaching to join our Durban team.

Could this be you?

We need someone who works with efficiency for maximum effect and result, someone highly organised who understands the importance of diligence and order.

We're looking for someone who can foresee issues and finds solutions to them before they turn into problems. Communication is essential in this position as you will inspire, delegate and part knowledge on change, improvement and areas of focus.

**What you'll be doing**
- Keeping up to date on client and company strategy/developments and maintains awareness of contact centre industry developments focussing on overall service and business improvement
- Demonstrating, understanding and complying with all legislative requirements including but not limited to FCA, CCA, DPA, OFCOM and OFGEM - with specific reference to those relevant to the definitive client and market sector
- Prioritising the right “change projects” are initiated through categorisation & demand of the business
- Demonstrating commercial acumen in the key areas of revenue assurance and opportunity identification
- Understanding the stakeholder relationship dynamic (external & internal) and ensuring cohesive and timely organisational responses to stakeholder requirements
- Being accountable for Change Team’s accurate and timely documentation of all client requests for change and action
- Ensuring that change requests are managed in a way which maximises potential revenue/minimise potential cost to Webhelp SA and are delivered within the prevailing contractual framework and relationship expectations
- Developing the Change Framework and its processes by providing a continuously improved methodology
- Enhancing transparency and accountability to stakeholders on inflight projects/programmes
- Communicating effectively, utilising all levels of media
- Making recommendations of development with plans & timelines for improvement.
- Inspire teams to treat the client as the customer, securing “client consideration” as central to the decision making process across the business unit and the wider Webhelp SA Region
- Delivering pro-active proposals & solutions to client requirements by drawing on commercial, contractual and stakeholder experience

**What you’ll need**
- Matric
- Demonstrable leadership and management skills gained in a customer-focused environment
- Excellent written and oral communication, presentation and engagement skills
- Experience of principles of financial management / commercial awareness
- Sound understanding of internal systems, software and company procedures
- Able to build relationships with and influence key stakeholders across the business
- Clear credit, criminal and disciplinary records

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.


  • Change Manager

    2 weeks ago


    Durban, South Africa Games Global Full time

    We are looking for an experienced Change Manager to join our Enhance department to define and improve the Change Management strategy, policies, processes and tools to ensure continuous improvement of Change Management compliance. As well as to ensure the successful implementation of the Change Management Function in the business. To identify, address and...

  • Change Manager

    2 weeks ago


    Durban, South Africa Webhelp Full time

    **Job Advert** We’re looking for someone who’s not afraid of change. Someone who thrives on improvement. We’re looking for someone who never wants to stop learning or teaching to join our Durban team. Could this be you? We need someone who works with efficiency for maximum effect and result, someone highly organised who understands the importance of...


  • Durban, South Africa Transnet Full time

    **_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...


  • Durban, KwaZulu-Natal, South Africa Icebolethu Full time

    Job RequirementsThe successful candidate will be responsible for driving organisational development and performance within the Group Human Resources Department.Key ResponsibilitiesDrive organisational development and performance initiatives across the organisation.Develop and implement strategies to improve organisational climate and culture.Facilitate team...


  • Durban, KwaZulu-Natal, South Africa Sharon Nurock Recruitment c.c. Full time

    Job Description:We are seeking a highly skilled Human Resources Professional to join our team as a People & Performance Business Partner. The ideal candidate will have a proven track record in providing strategic HR support to senior stakeholders, with a focus on organisational design, change management, and performance improvement.About the Company:Sharon...


  • Durban, KwaZulu-Natal, South Africa Farm Manager Sa Full time

    Job description : DISCOVER A BRIGHTER FUTURE: At South32, we're meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world. As a collaborative, caring, and inclusive company, there's no better place to make a genuine difference.Together we're making a positive, global impact...


  • Durban, South Africa The Change Lab Full time

    To increase the company’s market share with Contractors (HVAC only), Wholesale and retail sectors; to establish, nurture and maintain profitable relationships with existing and new customers in the KZN region, incorporating parts of the old Transkei area up to the Kei River Mouth and inland as far as Elliot. **Purpose of position** To increase the...

  • Project Manager

    1 week ago


    Durban, South Africa Dimension Data Full time

    To plan, execute, monitor, and control all aspects of the projects within the Project Management Office. To work closely with the Programme Manager to make sure that the scope and direction of each project is on schedule, within budget and adhering to the quality standards agreed. **Requirements - Responsible for the initiating, planning, executing,...


  • Durban, South Africa Pollock and Associates Full time

    Manager Orgaisational Development Automotive ~ HR / Recruitment / Training ~ Manufacturing Durban - Kwa Zulu Natal - South Africa Together with the HRBP, partner with management to implement organizational development and change management initiatives to enable and drive a high-performing and inclusive culture. Provide a range of internal consultation...


  • Durban, KwaZulu-Natal, South Africa Jacobs Full time

    About the JobThis Senior Program Controls Manager position requires a highly skilled individual to manage project controls functions across multiple projects and programs. The successful candidate will have extensive experience in cost engineering, including cost estimating, cost control, change management, risk management, cost analysis, and variance...

  • Project Manager

    1 week ago


    Durban, South Africa Pro Talent Full time

    The Project Manager role is expected to implement project governance and manage projects to successful conclusion in the company. In addition to managing key projects the role will Implement and rollout a standardised company project methodology and toolkit (including form templates, sign-off stage-gates, and integration with company’s change control...


  • Durban, KwaZulu-Natal, South Africa Sharon Nurock Recruitment c.c. Full time

    Company Overview:Sharon Nurock Recruitment c.c. is a leading recruitment agency specialising in Human Resources and related fields.About the Role:We are seeking an experienced Human Resources Professional to join our team as a People & Performance Business Partner. The ideal candidate will have a proven track record in providing strategic HR support to...


  • Durban, South Africa RJPersonnel Full time

    3years - Coordinate accounts payable function for the Group, - Develop and implement policies and procedures to manage accounts payable for the Group, - Recommend changes in accounts payable procedures, - Manage the accounts payable general ledger accounts and the sub-ledgers - Oversee monthly, quarterly and year-end audit processes - Oversee monthly general...

  • Project Manager X3

    3 weeks ago


    Durban, South Africa HR Genie Full time

    Our client a global tech firm is seeking 3 Project Managers to join their team in Durban. They offer stability, growth, attractive rates and a great working environment. To plan, execute, monitor, and control all aspects of the projects within the Project Management Office. To work closely with the Programme Manager to make sure that the scope and direction...


  • Durban, South Africa KHS Recruitment Full time

    Our client in the motor industry is looking for an experienced Organizational Development Manager to join their team. **Purpose**: to implement organizational development and change management initiatives to enable and drive a high-performing and inclusive culture. **Duties**: - Implement change management projects that improve HR processes, systems,...


  • Durban, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: - Coordinate accounts payable function for the Group, - Develop and implement policies and procedures to manage accounts payable for the Group, - Recommend changes in accounts payable procedures, - Manage the accounts payable general ledger accounts and the sub-ledgers - Oversee monthly, quarterly and year-end...


  • Durban, South Africa SHARON NUROCK RECRUITMENT CC Full time

    **The Person**: - Minimum 5 years experience in an administrative role. - Database and workflow management experience. - Fundi on MS Office. **Duties and Responsibilities**: - Manage all administrative functions within the business. - Line management responsibility for the Administrative Support team. - Monitor individual and team performance and make...


  • Durban, South Africa Ditshaba Full time

    **ROLE OVERVIEW** This service area ensures the ongoing management and monitoring of all systems and infrastructure that support communications and the network. **DUTIES**: **Wide area network (WAN)** - Perform architecture planning and analysis - Perform infrastructure design/engineering planning - Oversee network infrastructure configuration, build,...


  • Durban, South Africa Pro Talent Full time

    **IT ~ Sales ~ Retail** **KZN** ***: **Regional Sales Manager - Durban** The purpose of this position is driving revenue growth, must acquire new sites as prescribed by the National Sales Manager in line with the overall business acquisition strategy. To seek out profitable new customers for the Company, client retention, advertising, sales and marketing...

  • Debtors Manager

    1 week ago


    Durban, South Africa Pollock and Associates Full time

    Debtors Manager Manufacturing Durban - Kwa Zulu Natal - South Africa Duties and Responsibilities: - Managing employees in the debtor's department, including setting staff targets - Weekly reporting to management - Assisting with account queries, including key customer visits - Interaction with customer service and sales teams on credit management issues -...