Vacancy - Contractor: Assistant Manager: Service

3 months ago

Sandton, South Africa Watershed Consulting Full time

**Job Description**:
A vacancy exists within the Dealer Operations Department, based on-site in Johannesburg. This position, reporting to the Manager: Dealer Operations, will focus on the administration, maintenance, and management of the systems integrations (WYW, ES and FIR) that unify and enable all aspects of our business. In addition, this role will guide and develop new integrations as the system enhances.

**CONTRACT DURATION**:

- 24 months Contract.

**KEY PERFORMANCE AREAS**:

- Administer and maintain the current business systems integration solutions by:

- Support in the measurement of key performance areas to identify abnormalities.
- Monitoring routine and critical irregularities.
- Proactively identifying problematic trends.
- Monthly analysis and reporting.
- Troubleshoot any integration-related issues and create best practices to prevent a recurrence.
- Provide technical guidance to the Dealers on existing and new projects.
- Research new methodologies and solutions to meet our growing needs and assure that the companyremains competitive.
- Concurrently work on multiple initiatives to further integrate and automate company business systems to provide end-to-end project lifecycle management.
- Participate in the creation of best practice documentation, process/workflow mapping, and user guides.
- Adherence to After Sales Franchise Standards at Dealer submissions.
- Establishment of frameworks and processes in the Department.
- Promotes continuous improvement, innovation, and sharing within the department.
- Focus on and promote quality and safety in the work environment.
- Strong organizational skills and the ability to balance, prioritize, and manage multiple projects of differing priorities and deadlines.
- Excellent written and verbal communication and the ability to create comprehensive and accurate documentation. - Ability to work with autonomy in a fast-paced environment and a strong sense of accountability in an environment committed to continuous improvement and agile development.
- Commitment to excellence and a passion for providing expert customer service - Onsite dealer support (Systems Training)
- Working in an office and field.

**QUALIFICATIONS AND EXPERIENCE REQUIRED**:

- NQF level 5 (240 Credits - Level 8 framework) - Business related qualifications, Information Technology (I.T/ Systems) or/ relevant qualifications
- 3 years of working experience preferably in Customer service environment (Dealer operations/ Vehicle or Parts sales environment)
- Knowledge of Technical Systems and Integration
- PC Literacy: MS Excel, MS Projects & Word intermediate to advance level.
- Basic knowledge of Dealer Management Systems
- Basic Technical Expertise
- Product and general automotive business knowledge
- Strong analytical skills
- Excellent verbal and writing skills,
- Experience within the automotive dealer environment (Sales and/or Service) would be an added advantage,

**KEY COMPETENCIES**:

- Accurate Information gathering and analysis
- Awareness and commitment to our mission
- Awareness of situations and decisiveness
- Communication and sharing of mid to long term plans
- Creation of innovation vision
- Establishing framework and systems for organisational review
- Feedback of evaluation and long-term development of others
- Strategic review of work methods
- Negotiation and good communication
- Relationship building
- Motivating
- Integrating

**IMPORTANT DIMENSIONS**:

- Problem-solving and designing
- Learning and researching
- Influence and advising
- Process Orientation
- Evaluation and feedback
- Strategic Thinking
- Assessing and evaluating

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