Assistant Services Operations Manager

3 months ago

Sandton, South Africa Staff Solutions Full time

**Gauteng**, Sandton**

**Negotiable Cost To Company (Market related, Negotiable)**

Opportunity Available Our leading client in the Automotive Sector is looking to employ an Assistant Services Operations Manager to join their dynamic team in Johannesburg (Sandton).

**Administer and maintain the current business systems integration solutions by**:

- Support in the measurement of key performance areas to identify abnormalities.
- Monitoring routine and critical irregularities.
- Proactively identifying problematic trends.
- Monthly analysis and reporting.
- Troubleshoot any integration-related issues and create best practices to prevent a recurrence.
- Provide technical guidance to the Dealers on existing and new projects.
- Concurrently work on multiple initiatives to further integrate and automate company systems to provide end-to-end project lifecycle management
- Participate in the creation of best practice documentation, process/workflow mapping, and user guides.
- Adherence to After Sales Franchise Standards at Dealer submissions.
- Establishment of frameworks and processes in the Department.
- Promotes continuous improvement, innovation, and sharing within the department.
- Focus on and promote quality and safety in the work environment.
- Strong organizational skills and the ability to balance, prioritize, and manage multiple projects of differing priorities and deadlines.
- Excellent written and verbal communication and the ability to create comprehensive and accurate documentation.
- Ability to work with autonomy in a fast-paced environment and a strong sense of accountability in an environment committed to continuous improvement and agile development.
- Commitment to excellence and a passion for providing expert customer service
- Onsite dealer support (Systems Training)
- Working in an office and field.

**Job Requirements**:

- NQF level 5 (240 Credits - Level 8 framework) - Business related qualifications, Information Technology (I.T/ Systems) or/ relevant qualifications
- 3 years of working experience preferably in Customer service environment (Dealer operations/ Vehicle or Parts sales environment)
- Knowledge of Technical Systems and Integration
- PC Literacy: MS Excel, MS Projects & Word intermediate to advance level.
- Basic knowledge of Dealer Management Systems
- Basic Technical Expertise
- Product and general automotive business knowledge
- Strong analytical skills
- Excellent verbal and writing skills,
- Experience within the automotive dealer environment (Sales and/or Service) would be an added advantage,

**_(Kindly note this is a 2 year contract)_**
- For more information please contact:
**Bridgette Groep

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