Jr 410444 - Contact Centre Manager

**Main job purpose** - Responsible for overseeing the day-to-day operations of the Contact Centre. Develop new processes and systems to improve efficiency and quality control within the Contact Centre Operations. **Main Objective** - Providing leadership and management to staff members within the relevant teams, in the Contact Centre to ensure that goals...

**Main job purpose** Manage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectives **Main Objective** - Ensure agent and team achievement against set KPI targets through effective performance...

**Employer Description** Outbound Tour Operator JHB North Ticketing and reissuing of tickets on Amadeus To provide coaching and development to the Contact Centre Team on air bookings. Provide advice and support on procedures relating to air products. Provide passenger numbers, air revenue and other reports to management and other departments on a regular...

AVI Field Marketing is a shared services business unit within AVI. Field Marketing focuses on sales and merchandising for the beverages, snacking and cosmetic business units to provide greater focus and to achieve an improved execution at the store level. Field Marketing has its very own National Call Centre to support the Field Marketing team. An exciting...

**Gauteng**, Gauteng** **Highly lucrative remuneration structure** **Call Centre Sales Professionals** **Selling in a call centre and looking for a lucrative opportunity? This might be for you!** **This is an opportunityto join a fast paced and highly incentivised working environment. Through selling a service to specialised industries, we will share our...

**Sales Manager (Data Centre)** Our client a leading Telecommunication company is currently looking for a Sales Manager (Data Centre) based in Fourways. The Sales Manager will be responsible for achieving the Open Access Data Centre sales target by generating new sales and growing the Company's market share within the Outsourcers and Aggregators market...

**Main Purpose** The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. **Key Responsibilities** - **Communication & stakeholders**...

KEY PERFORMANCE AREAS This position will be responsible for the following 4 Key Performance Areas: Financial KPA: Achieve agreed milestones on the Outbound campaigns while keeping expenses within budget. Customer KPA: To oversee customer interactions across multiple channels so that mandated service levels standards (SLAs within SOP) are maintained in...

**Listing reference**: cartr_000549**Listing status**: Online- **Position summary** **Industry**:Call Centre Industry **Job category**:Representative **Location**:Gauteng **Contract**:Permanent **Remuneration**:Market related **EE position**:Yes **Introduction** - We are looking for a Senior Telesales Team Manager for our Head Office in Rosebank. A...

**Key Responsibilities**: Cultivate and sustain robust, long-term relationships with clients, fostering trust and collaboration. Identify opportunities for expanding brand presence on the Amazon platform and in other markets. Identify areas of improvement, potential issues, or opportunities for increased sales. Host weekly, bi-weekly, or monthly calls to...

**Employer Description** 600 seater restaurant and function venue. Daily meetings with kitchen brigade discussing daily duties and roles. Staff roster on a weekly and monthly basis. Stocktaking and weekly orders. Designing menu specials - monthly, seasonal, set menus for functions. All hygiene and safety aspects as set out by organization are met and...

Our Lead Client is looking to hire a Service Call Centre Agent , **Duties**: - Log all dedicated call outs and assist team on other accounts when colleagues are absent - Liaise with technicians regarding call outs - Quotes - Manage customer relationships - Establish customer satisfaction level after all visits - After hour duty **Skills requirements** -...

**Employer Description** Lovely 5 star resort with Head Office in JHB North - You will be responsible for handling all reservations for a 22 roomed resort in Mozambique. - Handle reservations and make regular bookings. - Ensure that profiles of arriving guests are updated on the system. - Dealing with Agents or guests complaints relating to bookings and...

**SERVICE CENTRE COORDINATOR - WEST RAND - R20000 to R25000** The Right Company are currently looking for a Service Centre Coordinator for a FMCG client on the West Rand to coordinate and assist with the day-to-day management and oversight of the Service Centre Main Duties and responsibilities will include: - Coordinate and maintain Service Centre...

**Data Centre Project Administrator (PMO Support)** Our client a leading Telecommunication company based in Fourways is looking for a Data Centre Project Administrator (PMO Support). Responsible for providing administrative and operational support to the Project Management Office (PMO). They play a crucial role in maintaining project documentation,...

Our client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Medical Call Centre Agent Reporting to: Operations Manager Hours: 40 hours per week (Based on a...

*** Responsible for the daily operation and productivity of team / overall centre and ensures smooth and successful operation. Leads the German General Enquiry Centre to provide the best possible service. Coordinates work, provides guidance and support to the Senior Advisor/Deputy Team Leader and manages performance using Percepta coaching and performance...

**Employer Description** Trendy Short stay accommodation units (30) located in the Lanseria. This is the flagship unit within a rapidly growing brand of similar style units aiming to be eventually be located across all national routes of Southern Africa. Each having their own individual offerings in accordance with the areas and markets they attract but...

**Listing reference**: 018804 **Listing status**: Online **Position summary** **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Gauteng **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Introduction** - We currently have a vacancy for Logistics General Manager for our Centurion Distribution Centre, our...

**Employer Description** Hotel group with properties within various African countries. To ensure that bookings requested by clients, be it Direct / Travel Agents or Tour Operators are made timeously and correct. Invoices send out to these clients and following up of payments. Building and maintaining of relationships with reservations staff in the various...