Jr 410444 - Contact Centre Manager

**Main job purpose** - Responsible for overseeing the day-to-day operations of the Contact Centre. Develop new processes and systems to improve efficiency and quality control within the Contact Centre Operations. **Main Objective** - Providing leadership and management to staff members within the relevant teams, in the Contact Centre to ensure that goals...

**Main job purpose** Manage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectives **Main Objective** - Ensure agent and team achievement against set KPI targets through effective performance...

We have an exciting opportunity available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts training and development programs to improve individual and organizational performance. Minimum requirements: Competent in MS Office...

**Employer Description** Outbound Tour Operator JHB North Ticketing and reissuing of tickets on Amadeus To provide coaching and development to the Contact Centre Team on air bookings. Provide advice and support on procedures relating to air products. Provide passenger numbers, air revenue and other reports to management and other departments on a regular...

**Sales Manager (Data Centre)** Our client a leading Telecommunication company is currently looking for a Sales Manager (Data Centre) based in Fourways. The Sales Manager will be responsible for achieving the Open Access Data Centre sales target by generating new sales and growing the Company's market share within the Outsourcers and Aggregators market...

Senior Call Centre Manager Elandsfontein, Gauteng R65 000 to R69 000 CTC We are seeking a Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders. Key responsibilities include monitoring daily...

**Employer Description** Award winning Events company in JHB North - Day to day management of scheduled events. - Co-ordination of stakeholders, setting of meetings, agendas, taking minutes and distribution of minutes to relevant stakeholders. - Liaison and management of suppliers to events. - Liaison and management of venues for events. - Develop, manage...

**Data Centre Project Administrator (PMO Support)** Our client a leading Telecommunication company based in Fourways is looking for a Data Centre Project Administrator (PMO Support). Responsible for providing administrative and operational support to the Project Management Office (PMO). They play a crucial role in maintaining project documentation,...

Our client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Medical Call Centre Agent Reporting to: Operations Manager Hours: 40 hours per week (Based on a...

**Key Responsibilities**: Cultivate and sustain robust, long-term relationships with clients, fostering trust and collaboration. Identify opportunities for expanding brand presence on the Amazon platform and in other markets. Identify areas of improvement, potential issues, or opportunities for increased sales. Host weekly, bi-weekly, or monthly calls to...

**Employer Description** 600 seater restaurant and function venue. Daily meetings with kitchen brigade discussing daily duties and roles. Staff roster on a weekly and monthly basis. Stocktaking and weekly orders. Designing menu specials - monthly, seasonal, set menus for functions. All hygiene and safety aspects as set out by organization are met and...

*** Responsible for the daily operation and productivity of team / overall centre and ensures smooth and successful operation. Leads the German General Enquiry Centre to provide the best possible service. Coordinates work, provides guidance and support to the Senior Advisor/Deputy Team Leader and manages performance using Percepta coaching and performance...

A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: · Contacting prospective clients · Customer Support · Risk Investigating · Sales · Marketing · Data capturing · Achieving department targets Requirements: · Minimum 2 years' experience in a similar position or call centre environment · Able to...

A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: ·        Contacting prospective clients ·        Customer Support ·        Risk Investigating ·        Sales ·        Marketing ·        Data capturing ·        Achieving department targets...

**Employer Description** Upmarket/Fine Dining Restaurant in JHB North. To oversee the full running of a busy, upmarket restaurant. Must have experience on Gaap/Micros. Ability to oversee the bar and restaurant operations. Ability to manage a large staff compliment (50 staff). **Qualifications** Hotel Management diploma. **Skills** At least 5 years'...

**Employer Description** Trendy Short stay accommodation units (30) located in the Lanseria. This is the flagship unit within a rapidly growing brand of similar style units aiming to be eventually be located across all national routes of Southern Africa. Each having their own individual offerings in accordance with the areas and markets they attract but...

**Employer Description** Trendy Short stay accommodation units (30) located in the Lanseria. This is the flagship unit within a rapidly growing brand of similar style units aiming to be eventually be located across all national routes of Southern Africa. Each having their own individual offerings in accordance with the areas and markets they attract but...

**Employer Description** Company with 3 upmarket restaurants. Hiring and training staff. Co-Ordinating staff rosters. Developing working relationships with front and back of house staff. Overseeing inventory ordering, and daily maintenance of equipment and the building. Maintaining smooth operations, high standards, and food safety practices across the...

**MAIN JOB PURPOSE** Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company’s High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators. **MAIN OBJECTIVE** Provide exceptional customer service, by maintaining quality service levels in line with Key...

**Main job purpose** Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company’s High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators. **Main Objective** Provide exceptional customer service, by maintaining quality service levels in line with Key...