Call Centre Team Manager

Our client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Medical Call Centre Agent Reporting to: Operations Manager Hours: 40 hours per week (Based on a...

**Main job purpose** Manage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectives **Main Objective** - Ensure agent and team achievement against set KPI targets through effective performance...

Call Center Agent Job Summary You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for...

**Inherent requirements**: Matric Customer service experience and orientation Friendly and outgoing persona Technical aptitude attributes Good telephone communication **Preferred requirements and skills**: NQF level 7 degree would be advantageous Experience in frontline customer service Strong presentation skills Experience using MS Office and Zoho...

**Team Leader** We are recruiting for a new business operation based in Jhb to service an international client. **Are you ready to take the next step in your career?** The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual...

**Team Leader** We are recruiting for a new business operation based in Jhb to service an international client. **Are you ready to take the next step in your career?** The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual...

**Main job purpose** - Responsible for overseeing the day-to-day operations of the Contact Centre. Develop new processes and systems to improve efficiency and quality control within the Contact Centre Operations. **Main Objective** - Providing leadership and management to staff members within the relevant teams, in the Contact Centre to ensure that goals...

**Sales Manager (Data Centre)** Our client a leading Telecommunication company is currently looking for a Sales Manager (Data Centre) based in Fourways. The Sales Manager will be responsible for achieving the Open Access Data Centre sales target by generating new sales and growing the Company's market share within the Outsourcers and Aggregators market...

*** Responsible for the daily operation and productivity of team / overall centre and ensures smooth and successful operation. Leads the German General Enquiry Centre to provide the best possible service. Coordinates work, provides guidance and support to the Senior Advisor/Deputy Team Leader and manages performance using Percepta coaching and performance...

**Gauteng**, Gauteng** **R 25000 - R 35000 Monthly Basic Salary (Medical Aid, pension, bonus an more, Market related, Negotiable)** Calling all Manual Testers with 3 years and API and Mobile testing experience ! Manual tester, with Must haves: - ISTQB - C# - IT Qualification What you will be doing: - This is a position for a manual tester within a...

**Job Title: Call Center Agent** **Job Overview**: The Call Center Agent is responsible for delivering exceptional customer service through effective communication, problem-solving, and efficient handling of customer inquiries. The role requires a high level of professionalism, empathy, and the ability to adapt to various customer needs. **Key...

**Duties and Responsibilities** - Prepare and distribute work detailed monthly, quarterly and yearly reports to Campus Manager. - Provide required information and documents to clients. - Provide support and assistance to other management teams. - Provide feedback to management on areas of improvements. - Recommend implementation of enhanced processes. - Plan...

**Data Centre Project Administrator (PMO Support)** Our client a leading Telecommunication company based in Fourways is looking for a Data Centre Project Administrator (PMO Support). Responsible for providing administrative and operational support to the Project Management Office (PMO). They play a crucial role in maintaining project documentation,...

**Team Leader - HRSD** **What would make you a good fit for this role?** - Must be willing and able to work in a High pressurized environment. **Requirements**: - Minimum matric or equivalent NQF - At least 5 years HR experience specializing in Administration at mid-and senior levels **Skills** - Attention to details - Technical expertise - Oral and...

**Listing reference**: cartr_000539**Listing status**: Online- **Position summary** **Industry**:Automotive Sector **Job category**:Sales and Purchasing **Location**:Gauteng **Contract**:Permanent **Remuneration**:Basic benefits commission **EE position**:No **Introduction** - Are you a go-getter, motivated to achieve results and up for a challenge?...

Call all top achiever IT Grads! Be part of a master brain team who builds technology to build better business. Bringing together smart people, trusted technology, and years of experience for fast delivery and solutions that work. This software house provides solutions locally and abroad and they have extensive experience in retail and wholesale financial...

Our client, a non-profit, medical scheme is seeking a **Case Manager HBM** in the Gauteng area. Delivering of cost-effective managed healthcare service to accomplish member satisfaction. **Behavioural Competency** - Strong organizational skills, attention to detail and ability to prioritize. - Strong communication skills in English and Afrikaans. - Ability...

**Listing reference**: 018804 **Listing status**: Online **Position summary** **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Gauteng **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Introduction** - We currently have a vacancy for Logistics General Manager for our Centurion Distribution Centre, our...

**Sales Manager - Event Booking Centre** **Job Purpose / Summary**: - Assists in leading the property’s segmented sales effort for groups, conferences and events and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and team satisfaction. - Conducts all day-to-day activities...

Effective administration| Customer handling| Client service| Effective teamwork and self-management| Call centre experience preferable|Essential / Minimum|| Grade 12 on the job training (In-house) Sound administrative skills Excellent telephone manner Customer service orientation Listening skills Excellence orientation Conflict handling Brand...