Jr 418853 - Reservationist

**Employer Description**

Lovely 5 star resort with Head Office in JHB North
- You will be responsible for handling all reservations for a 22 roomed resort in Mozambique.
- Handle reservations and make regular bookings.
- Ensure that profiles of arriving guests are updated on the system.
- Dealing with Agents or guests complaints relating to bookings and inform the Reservations Manager.
- Assist with managing the marketing descriptions of properties
- Build relationships with trusted leisure partners and Agents.
- Manage channel managers and property management systems as required and allocated by the Reservations Manager.
- Ensure that confirmations of bookings are completed and sent out promptly.
- Respond to initial enquiries and requests.
- Liaise with departments and provide updates on arrivals, groups, special requests and functions.
- Ensure Proforma Invoices are sent out in time to guests and Agents.
- Follow up with guests on payment of Invoices.
- Assist with the maintenance and control of payment and commission procedures for all reservations.
- Manage waiting lists and provisional reservations in order to optimize occupancy and revenue

**Qualifications**

Hotel Management Diploma

**Skills**

**Benefits**

N/A