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Group Hospital Manager

6 months ago

Cape Town, South Africa SCINMed Full time

**SUMMARY OF THE ROLE**

The main objective of the Group Hospital Manager role is overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals. As Group Hospital Manager you also need to strategize process improvements to ensure everyone completes their tasks on schedule for the hospitals, MediSpa’s and Wellness centre’s.

**KEY RESPONSIBILITIES**
- To be a talented and results driven leader.
- Be familiar with the company’s personnel/ finance/ operations/ IT system.
- Ensure the Company/staff are compliant with all relevant laws and regulations as well as Company policies.
- Invested in the development of a team of professionals committed to delivering an exceptional customer experience.
- Thorough evaluation of each staff member’s duties and responsibilities and ensuring internal controls are in place.
- To ensure cohesiveness and clear communication (updates & changes of information) between all the sectors.
- Develop systems, policies and procedures to enhance productivity, cost effectiveness and efficiency.
- Strong business acumen.
- Excellent leadership, negotiation and problem-solving skills.
- Attract, develop and retain talent to achieve goals related to staffing.
- Take an active role in daily business driving activities.
- Effectively manage operations costs and other expenses.
- Ensure the cleanliness of the salon in accordance with company guidelines.
- Service oriented, providing a professional and exceptional client experience.
- Strong customer service, communication and interpersonal skills.
- Assisting with Pending and Special projects re meetings, organising info and actions to be taken in order to complete tasks.
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
- Plan and review compensation actions; enforcing policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions
- Develop operations systems by determining product handling, customer services and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization and inventory management
- Analyse and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish operations and organization mission by completing related results as needed
- Meet or exceed operations labour budget expectations
- Manage staff levels, wages, hours, contract labour to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Run a safe, injury/accident-free workplace
- Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
- Manage relationships with key operations vendors
- Track vendor pricing, rebates, and service levels
- Review and approve all operational invoices and ensure they are submitted for payment
- Serve as primary point of contact when there are customer issues, customer service, or accidents and mishaps.
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Communicate all operating policies and/or issues at department meetings
- Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses
- Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations
- Work closely with marketing team to ensure developing, implementing and executing strategic marketing plans for the operational business segments.

Internal and External Relationships
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