Customer Service Administrator

3 weeks ago


Cape Town, South Africa Crocs South Africa Full time

**Customer Communication**
- Customer Queries (Inbox and Telephonic)
- Clear communication with customers on late deliveries, stock availability and short shipments
- Upselling based on ATS if we do not have stock of a particular style
- Assist Visual Merchandiser with queries, stock transfers etc

**Order book management & processing**
- Forward Sales Order Entries - accurate and within the given deadline
- Update sales orders with confirmed delivery dates
- Ensure VAS details are correct, up to date at DSV and executed in full
- VAS ticket ordering - well in advance
- Returns based on line manager approval - executed and followed through till credit passed
- Agent and House account report monthly on Open Orders vs Purchase orders
- Customer purchase order details on relevant sales orders

**Reports**
- Returns Report
- AR Report - CS execution based on Finance comments
- Daily tracking of Invoice + Integrated Order to DSV vs Monthly target
- Monthly open sales order report to all agents

**Returns**
- Process Returns and pass credits within SLA



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