Customer Service Administrator
3 weeks ago
**Customer Communication**
- Customer Queries (Inbox and Telephonic)
- Clear communication with customers on late deliveries, stock availability and short shipments
- Upselling based on ATS if we do not have stock of a particular style
- Assist Visual Merchandiser with queries, stock transfers etc
**Order book management & processing**
- Forward Sales Order Entries - accurate and within the given deadline
- Update sales orders with confirmed delivery dates
- Ensure VAS details are correct, up to date at DSV and executed in full
- VAS ticket ordering - well in advance
- Returns based on line manager approval - executed and followed through till credit passed
- Agent and House account report monthly on Open Orders vs Purchase orders
- Customer purchase order details on relevant sales orders
**Reports**
- Returns Report
- AR Report - CS execution based on Finance comments
- Daily tracking of Invoice + Integrated Order to DSV vs Monthly target
- Monthly open sales order report to all agents
**Returns**
- Process Returns and pass credits within SLA
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