Customer Service Support Administrator
2 weeks ago
We are looking for a strong administrative, analytical and customer service driven individual who can offer unquestionable support and training to B2B and B2C customers mainly in the FMCG industry, to join this highly innovative and growing software development company.
The company requires a driven, innovative, tech savvy individual with a high attention to detail and who has the ability to do detailed onboarding administration and to train clients and staff on the company's software products and services.
**The must haves**:
- 2+ years strong administration experience
- 2+ years of experience in a FMCG background is a must for this position
- Experience in providing software support is highly advantageous, or at least be highly tech savvy
- Matric is a must have.
- Tertiary qualification will be advantageous
- MS Office 365 knowledge
**Duties in a nutshell**:
**_ Provide System Support to Clients_**
- Onboarding clients onto the specific system
- Ensure that client portals are working smoothly and are up to date
- Manage daily client queries, issues, and concerns
- Provide technical support to customers (change pins, create profiles, set table locations, etc)
**_Provide Training and Support to Clients and Service Providers_**
- Training of new and exciting clients on the specific system and Portal
- Ensure training content is updated and relevant
- Maintain training records of each client
- Evaluate training effectiveness and document
**_Administration of Assets_**
- Conduct asset verification after tagging occurs
- Create snag lists for tagging technicians to fix
- Add, remove, and adjust assets on asset manual
**_Promote a positive company culture_**
- Care for the wellbeing of each other
- Quality from start to finish on any task undertaken
- Actively participate as a member of a united and aligned team
- Put our customers, stakeholders, and the community at the heart of all decision making
- Seek opportunities for self-development, keep up to date on industry trends and continually build your own capability
-
Customer Service Consultant
2 weeks ago
Cape Town, South Africa KAAP - International Customer Service Full time**German Speaking Customer Service Consultant** Are you ready for the next step in your career? Tired of working on the weekends and night shifts and ready to work in a cool and hip Office space, with rooftop, pool and bar in Cape Town’s city centre? - **Be part when a new Customer Service Team, pushes the phrase - "Work smart, not hard" to its limits.**...
-
Customer Support Administrator
1 week ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeKey ResponsibilitiesRespond to Customer Inquiries: Provide prompt, friendly, and professional responses to customer emails regarding products and services.Offer Technical Guidance: Assist customers with installation guides, troubleshooting tips, and general product information.Maintain Customer Relationships: Ensure a positive experience for users by...
-
Customer Service and Administrative Assistant
13 hours ago
Cape Town, Western Cape, South Africa Travelstart Full timeAbout the PositionThis is a unique opportunity to join the Innovation City team as a Front-of-House Assistant. You will be responsible for providing exceptional service to our members, staff, and visitors, ensuring a seamless and productive work environment.The ideal candidate will possess excellent customer service skills, a strong work ethic, and the...
-
Customer Service Administrator
2 weeks ago
Cape Town, South Africa Engen Full time**Purpose of the Job**: - To provide administration and general support to the customer service team in order to optimise strategies for customer improvement and for effective business operations **Who You Are**: - You are Dynamic, analytical and have high aptitude for learning - You are assertive and have passion to interact with people from all...
-
Customer Support Administrator
3 weeks ago
Cape Town, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: To ensure constant customer satisfaction and good client contact Constant communication with customers To ensure that the company image is maintained Good communication skills in order to be able to liaise with a wide range of visitors to your work area Security and credit checked if Customer service...
-
Customer Service Administrator
5 days ago
Cape Town, Western Cape, South Africa Midvaal Recruitment Full timeCustomer Service AdministratorMID524Location: Beaconvale, Cape TownURGENT POSITIONJob Summary:We are looking for a Customer Service Administrator with experience in the manufacturing or production industry to join our team. The ideal candidate will handle customer inquiries, quotations, and order progress while coordinating with production and suppliers to...
-
Customer Service Administrator
13 hours ago
Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full timeRMC Solutions Pty Ltd is a well-established supplier of products to hardware stores and shopfitters. We are seeking a highly skilled Sales Administrator to join our dynamic team in Cape Town.About the Role:The successful candidate will be responsible for receiving and processing customer orders efficiently, communicating with customers via telephone and...
-
Administrative Professional
5 days ago
Cape Town, Western Cape, South Africa Best10 Full timeJob DescriptionWe are seeking an Administrative Professional - Customer Service to join our team at Best10. In this role, you will be responsible for providing exceptional customer service and support to our clients.Your primary focus will be on managing customer relationships and resolving any issues that may arise. Your excellent communication skills and...
-
Wix Lister/administrator
7 days ago
Cape Town, South Africa Exclusively Remote Full timeWix Lister/Administrator & Customer Service Representative Part time: 8pm-12am We are currently seeking a dedicated and detail-oriented individual to join our team as a Wix Lister/Administrator & Customer Service Representative. Our client, based in the US, operates an ecommerce platform and requires someone proficient in product listings and customer...
-
Data Analyst Customer Support Specialist
1 day ago
Cape Town CBD, South Africa EXL Service Full timeAs a Data Analyst Customer Support Specialist at EXL Service, you will play a critical role in ensuring that policyholders receive exceptional service experiences. Your primary responsibility will be to respond to their inquiries and provide technical support in a timely and professional manner.You will be part of a collaborative team environment, working...
-
Executives-Voice-Customer Service
2 days ago
Cape Town CBD, South Africa EXL Service Full timeEXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the worlds...
-
Customer Service Representative
2 days ago
Cape Town CBD, South Africa EXL Service Full timeAt EXL Service, we are committed to delivering exceptional service experiences for our clients. As a Customer Service Representative, you will be the frontline contact for policyholders in a fast-paced contact center environment.Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and...
-
Customer Service Support Specialist
4 days ago
Cape Town, Western Cape, South Africa Logicalis Group (DE) Full timeJob SummaryLogicalis Group (DE) is seeking a skilled Customer Service Support Specialist to join our team. As a key member of our customer-facing support team, you will be responsible for providing high-quality technical assistance and support to our customers.This role involves handling phone calls, emails, and other communication channels to address...
-
Customer Services Support Executive
1 week ago
Cape Town, South Africa Le Boat Full time**_Business:_**_ Le Boat_ **_Location:_**_ Flexible but accessible to a Le Boat team base/office. Home/remote work entirely possible with suitable internet/phone connectivity._ **_Department:_**_ Customer Service_ **_Contract type:_**_ Mid-End May to Mid/End October - 20hrs per week - spread over 3-4 days per week including Monday and...
-
Customer Sales and Service Support
2 weeks ago
Cape Town, South Africa Recro Business Services Full timeA stimulating position is available for a vibrant, organised and professional person keen to support the sales and service function in an accounting and audit practice. Recro is a cloud accounting, tax and audit practice using technology to empower our customers and service to help businesses grow. We love partnering with our awesome clients empowering them...
-
Administrative Support Specialist
2 days ago
Cape Town, Western Cape, South Africa National Regulator for Compulsory Specification Full timeAbout the RoleThis Administrative Support Specialist position is an exciting opportunity to join our team at the National Regulator for Compulsory Specification.As an integral part of our operations department, you will provide critical administrative support to ensure seamless delivery of services to our customers.The ideal candidate will have:A National...
-
Customer Service Consultant
4 weeks ago
Cape Town, Western Cape, South Africa Saint-Gobain Africa Full timeJob title : Customer Service Consultant - CPTJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries Why do we need you ?Commercial Orientation - Help protect the core value of the relationship with customers by identifying opportunities beyond standard orders & communicate to sales teams to...
-
Customer Service Agent
1 week ago
Cape Town, South Africa Cape Union Mart International Full timeOur Customer Experience Department is in search of a culture fit Customer Service Agent to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives. The role will require the incumbent to work effectively across multiple teams, including some external partners, to proactively...
-
Customer Service Representative
7 days ago
Cape Town, Western Cape, South Africa Saint-Gobain Group Full timeThis role requires an individual with strong customer service skills, matric qualification in Business Administration and/or Sales and Marketing, and Customer Service qualification. The ideal candidate must have SAP experience, excellent planning and organisational skills to ensure workload is managed effectively.As a CUSTOMER SERVICE CONSULTANT, your...
-
Customer Support Liaison
2 weeks ago
Cape Town, South Africa Yebo Fresh Full timeYebo Fresh is an award-winning online retail e-commerce platform focusing on South Africa’s mass market. Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at a highly competitive price point. We proudly serve families, NGOs, Schools, ECDs, and township retail businesses such as Spazas and fast food...