Guest Relations Agent

2 weeks ago


Kruger National Park, South Africa HotelJobs.co.za Full time

Luxury Lodge in Kruger National Park is looking for a Guest Relations Agent. The Guest Relations Officers main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to Guest regarding accommodation, services, and activities. They will act as the Communications hub of the lodge, distributing information without delay to the relevant people and departments.
- Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
- Obtain all required reservation information prior to arrival, following up on arrival details on the day.
- Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
- Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
- Offer guests information regarding all services, accommodation, and facilities.
- Ensure ultimate guest relations in the Hotel, ensuring that the personal attention level is maintained.
- Be present for the hosting of meals when required.
- Conduct periodic room checks and checks of the guest areas, ensuring that housekeeping standards are maintained.
- Effectively communicate reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.
- Communicate effectively within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.
- Follow approved company and property sustainability practices as outlined in the MORE Sustainability Group Standards and related documents.
- Demonstrate flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.

**Requirements**:

- Grade 12 and a qualification in Travel and Tourism will be an added advantage.
- A minimum of 1 year experience in a similar position
- Sound knowledge of MS Office suite and PAN Strat
- Knowledge and experience of overall hospitality operations.
- Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.)
- Presentable and well spoken.
- South African or Valid Work Permit



  • Kruger National Park, South Africa HotelJobs.co.za Full time

    Matric. Hospitality related certification. At least 2 years experience in a similar role. 4/5 star luxury lodge experience. Food & Beverage knowledge. Excellent interpersonal skills. Computer literate. Excellent verbal and written communication skills. Drivers licence. - Guest relations and hosting - Managing service staff - Ensuring service standards are...

  • Foh Assistant

    4 days ago


    Kruger National Park, South Africa HotelJobs.co.za Full time

    5* Game Lodge in the Greater Kruger area is looking for a FOH Assistant. You will be accountable for working with the Lodge Managers and the Front of House team to ensure a world class guest experience. - Upholding the brands overall operational standards. - Guest Check in and Check outs - Guest Orientation - Room Checks - Assisting in the Curios store -...

  • Management Couple

    3 days ago


    Kruger National Park, South Africa HotelJobs.co.za Full time

    5* Game Lodge in Greater Kruger is looking for a dynamic and experienced Lodge Management couple to oversee its operations. This role demands a unique blend of leadership, meticulous attention to detail, and a profound dedication to delivering unforgettable guest experiences. - Team Management: Lead the operational team in alignment with our core values and...


  • Kruger National Park, South Africa HotelJobs.co.za Full time

    Hospitality and Outdoor - New Vacancy - Front of house manager - Luxury Safari Lodge - Greater Kruger National Park **Requirements**: - +- 4 years’ experience in front of house role (essential) - +- 4 years of working in remote lodge settings - +- 3 years’ experience in 5* safari lodges (essential) - Excellent communication skills both written and...

  • Concession Manager

    2 weeks ago


    Kruger National Park, South Africa HotelJobs.co.za Full time

    Luxury game lodge in Kruger National Park is looking for a Concession Manager. - Management of relations and act as conduit between Imbali management, guides and Section Ranger of SANParks. - To minimize contact between guests and anti-poaching on the concession. - To assist and advise on any security issues that may arise at the lodges. - Coordinate problem...

  • Concession Manager

    8 hours ago


    Kruger National Park, South Africa Career Pathfinders Full time

    **Head Guide and Concession Manager** Exclusive 5* Game Lodge Kruger National park Mpumalanga - Meticulous in all aspects of managing the guiding department - Manage, oversee and discipline staff in the guiding department - Staff training and development - All administrative duties pertaining to the guiding department - Have thorough technical knowledge and...

  • Management Couple

    8 hours ago


    Kruger National Park, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Management Couple** **Private Luxurious Lodge - Greater Kruger National Park** Our clients are EXPERTS in the African Bush with their Luxury Private Nature Reserve, the Kruger National Park and its associated Reserves around them. We are looking for the Right Management Couple to lead this small close knit team and...

  • Field Guide

    Found in: Talent ZA C2 - 3 days ago


    Kruger Park, South Africa MORE Family Collection Full time

    A Feld Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides.KEY FOCUS AREASFollow all procedures for maintaining the overall operation of the Guides and Safari department,...

  • Head Chef

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Pilanesberg National Park, South Africa Dream Hotels and Resorts Full time

    Are you a visionary culinary leader ready to make your mark? Dream Hotel & Resorts invites a dynamic Head Chef to spearhead our culinary operation across our stunning resort at Finfoot Lake Resort. Our Head chef is a key position in the effective operating of food and beverage operations at our resorts. In discussion with the property custodian and food and...

  • Head Chef

    Found in: Talent ZA C2 - 3 weeks ago


    Pilanesberg National Park, South Africa Dream Hotels and Resorts Full time

    Are you a visionary culinary leader ready to make your mark? Dream Hotel & Resorts invites a dynamic Head Chef to spearhead our culinary operation across our stunning resort at Finfoot Lake Resort. Our Head chef is a key position in the effective operating of food and beverage operations at our resorts. In discussion with the property custodian and food and...


  • Jet Park, South Africa SMART OFFICE CONNEXION Full time

    **JOB PROFILE** **Department: Helpdesk** **JOB PURPOSE** The First Line Support Agent is the first point of contact in the call resolution process. The nature of the role provides technical support to users through troubleshooting problems. The main responsibilities of the incumbent is to screen all calls logged and action them accordingly. The incumbent...

  • Housekeeping Manager

    Found in: Whatjobs ZA C2 - 3 days ago


    Greater Kruger, South Africa Wild Dreams Hospitality Full time

    Candidate Requirements:Must have Grade 12 Tertiary education in Hospitality is essential Must have a valid RSA Driver's License Previous experience in luxury 5-star properties is essential Previous experience in supervisory levels in housekeeping essential Must be proficient in MS Office and Email Must have exceptional Guest Relations skills Must have the...

  • Housekeeping Manager

    Found in: Adzuna ZA B C2 - 1 day ago


    Greater Kruger, South Africa Adzuna ZA B C2 Full time

    Candidate Requirements:Must have Grade 12Tertiary education in Hospitality is essentialMust have a valid RSA Driver's LicensePrevious experience in luxury 5-star properties is essentialPrevious experience in supervisory levels in housekeeping essentialMust be proficient in MS Office and EmailMust have exceptional Guest Relations skillsMust have the...

  • Chauffeur

    3 days ago


    Menlyn Park, South Africa Assupol Full time

    Description **Provide transportation services to employees and guests** - Confirm transportation on service desk request. - Plan pick up and drop off according to received schedules - Liaise with employees/ guest for confirmed arrivals and departure times. - Confirm and collect employees/ guests from arranged accommodation venues (TCF) **Provide Courier...

  • Lounge Manager

    6 days ago


    Kempton Park, South Africa HotelJobs.co.za Full time

    The Lounge Manager is responsible for the day-to-day operations and management of our world class airport lounge. The primary objective of this position is to ensure a five-star experience for all guests by consistently managing the delivery of impeccable customer service and ensuring the flawless maintenance and operations of the lounge. This will require...


  • Kempton Park, South Africa Peermont Global Full time

    Company Description Peermont serves its guests and clients with the purpose of providing relaxing stays and exciting times. It is with that goal that we strive to employ and develop individuals who not only share our values, but align themselves with our purpose and will embody our service ethos. Peermont employees are a special breed who look for ways to...


  • Kempton Park, South Africa Peermont Global Full time

    Company Description Peermont serves its guests and clients with the purpose of providing relaxing stays and exciting times. It is with that goal that we strive to employ and develop individuals who not only share our values, but align themselves with our purpose and will embody our service ethos. Peermont employees are a special breed who look for ways to...


  • Kempton Park, South Africa DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: Business Change Manager, Air & Sea Time Type:...

  • Lounge Manager

    6 days ago


    Kempton Park, South Africa SLOW LOUNGE Full time

    The Lounge Manager is responsible for the day-to-day operations and management of our world-class airport lounge. The primary objective of this position is to ensure a five-star experience for all guests by consistently managing the delivery of impeccable customer service and ensuring the flawless maintenance and operations of the lounge. This position is...

  • Import/export Clerk

    6 days ago


    Kempton Park, South Africa Xvalue Supply Chain Management (Pty) Ltd Full time

    Duties/Responsibilities: - Plans and oversees the flow of goods for international and domestic traffic. - Oversees preparation of documents such as letters of credit, filing tariffs, bills of lading, license agreements, and other correspondence; coordinates other paperwork and documentation necessary to comply with tariffs and customs regulations. -...