Concession Manager

**Head Guide and Concession Manager**

Exclusive 5* Game Lodge Kruger National park Mpumalanga
- Meticulous in all aspects of managing the guiding department
- Manage, oversee and discipline staff in the guiding department
- Staff training and development
- All administrative duties pertaining to the guiding department
- Have thorough technical knowledge and understanding of vehicles, operations and equipment. Strong mechanical background will be beneficial.
- Follow up on Cartrak and monitor guides movement.
- Allocation of guides to daily game drives
- Daily Game Drives and Bush walks when needed.
- Newsletters and assist with Social media and photography.
- Allocation of Airport Transfers
- Assist around the lodge in other departments if needed
- Perform duty manager shifts when necessary
- hosting guests and ensuring the service shift runs smoothly

Concession manager:
Scope of Work
- Management of relations and act as conduit between management, guides and Section Ranger of SANParks.
- To minimize contact between guests and anti-poaching on the concession.
- To assist and advise on any security issues that may arise at the lodges.
- Coordinate problem animal control the Kruger Park Section Ranger.
- Perform non-combatant security function.
- Represent environmental interests with SANParks.
- To assist Resident Manager with concession related duties.
- To act as fire protection officer for the concession under the Fire Protection Act.
- Keep an up-to-date data base of all environmental issues.
- Ensure ongoing, responsible environmental management.
- Coordinate EIA inputs with the Environmental Consultants and management.

As such the person filling this position needs to have:

- FGASA Level 2 (Preference will be given to FGASA 3)
- Full Lead Trails and at least 3 years’ experience with guiding on foot (VPSA, ARH)
- Experience in security and environmental field.
- Firearm competency
- Tracking & Trail certificate preferred
- Minimum of 7 years working on a Big 5 Game reserve
- Minimum 5 years working in a minimum luxury 5 star lodges.
- Valid RSA Driver's License and PDP
- Valid Wilderness First Aid
- Mature and responsible
- Well spoken, well-groomed and presentable
- Strong leadership capabilities
- A hardworking, co-operative manner.
- High standards of service excellence and a passion for the hospitality industry, environmental management and wildlife preservation.
- English and a second language, Shangaan, would be preferable.
- Computer literate.
- Excellent management ability and communication skills.
- A clear understanding of basic labour law and disciplinary procedures.
- Assertiveness, patience and good organizational skills
- Be an effective manager of people;
- Be mature efficient and personally well organized;
- Have strong time management and self-discipline;
- Ability to keep calm in stressful situations

Package on offer
- Salary R 17 000
- Accommodation - Position is live in. Full package to be discussed on interview.
- Meals whilst on duty
- 21 days on7 days off work cycle
- 21 days annual leave
- Provident Fund with a 5% company contribution.
- 50% Medical aid contribution - Discovery only
- Contactable references of at least 3 managers.

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)

**Experience**:

- Big 5 Game Reserve: 7 years (preferred)
- 5* Game Lodge: 5 years (preferred)